Why is the play market not working? Play Market does not work, no connection

You will be surprised, but with such a situation when Google does not open Play Market, face more than 70% of Android device owners. We will now tell you how to fix this “glitch”. If you encounter it, it won’t be difficult.

First of all, although it sounds trivial, you need to check network connection. It is possible that this error also needs to be corrected.

Reboot is a banal, but often effective piece of advice for any problems logging into your Google Play account. Google Play Market may not open due to problems with the device (too many running programs, long operating time, etc.). If rebooting does not help, then move on to tip No. 2.

Important! Use the app before rebooting Clean Master, often it immediately solves the problem of the Play Market not opening.

Often clearing the cache helps to temporarily fix a problem in the Google Play Market; to clear it, you should take the following steps (the instructions are suitable for any device):

Settings → Applications → Manage applications.
Now find the Google Play Market among the programs, click on it and in the window that opens, select the “clear cache” (data) function.
After cleaning, reboot your device.

Tip #3: Uninstall the latest installed Android update.

If the phone does not enter the Play Market and at the same time you cannot log into your Google account, but before that everything worked fine, this may be the result failed update Android OS firmware.

For removing latest update Follow the instructions in tip #2, but instead of “clear cache,” click “uninstall updates.” Such actions will reset the Google Play Market and return it to the very first settings.

To activate your account, you need to go to the “Settings” section, then find the “Applications” section, select “All” here. Now you should open " Google Accounts» and perform activation.

If the above tips did not help, then you need to delete and restore your account:

Settings → Account and synchronization settings.
Now delete your account, and then restore it or create a new one.

Important! Some programs, such as Freedom, can block the Market, so carefully go through the list of downloads and recently installed applications.

If the Google Play Market still does not work after all the manipulations, then you should resort to the most radical step - resetting Android to factory settings. To reset, follow the instructions:

Settings → Backup and reset → Reset settings.
The “Reset phone settings” option will appear on the screen, where you need to click “Erase everything”.

All data that was stored on the memory card will not be erased; to create a copy of the system, you need to find the “Backup copy of data” section in the settings, and then restore it after rebooting the system.

Important! Before resetting to factory settings, be sure to check your Download Manager connection. To do this, go to the “Applications” section, open the “All” tab and find the “Download Manager”; if it is not enabled, then launch it and check the functionality of the Market.

If so, it wouldn't hurt to check it. We hope that our tips helped you restore access to your account and the functionality of the Google Play Market. Do you know about other methods? Then write about them in the comments!

Google's Play Market is, in fact, the main source of programs and applications for Android tablets and phones. Only a small percentage of users use other application sources, such as Yandex.Store. Therefore, if something happens to him and suddenly the Play Market does not work, does not open, or simply does not enter the Play Market, then for the user who computer equipment“to you”, it’s just a disaster: it’s impossible to deliver anything, installed programs are not updated, errors appear on the device, etc. Sometimes the cause of the malfunction is a virus infection, but most often it is just a glitch or a failure of the program itself and the system service. Of course, full hard reset(“hard reset” or “wipe”, as it is also called) will most likely solve the problem, but this is the most extreme method, which I will talk about at the end of the article. In the meantime, let's look at several working ways to solve the problem with Google's work Play.

Before you do anything, check if you have Internet access from your smartphone or tablet. The fact is that the Google application store requires access to global network and if it is absent, it displays the error “No connection” or “No connection”. If there are no problems with this, then we perform the following steps.

Step 1. Clear the cache and delete data.

This method helps if the Play Market does not open due to a software glitch. Go to Settings of your phone or tablet and find the Applications item and open the All tab. Find the Google Services Framework application:

(if there is no such item, look for “ Google Services Play"). Select it and get to the application information:

Click the “Clear cache” button and then “Erase data”. Next, we look for the “Google Play Store” itself:

Now you need to restart your Android phone or tablet and check whether the Play Market is working or not.

Step 2. Restart the download manager

Sometimes the cause of problems with the Play Market is a frozen download manager. Let's try to "kick" him. We return to “Settings” -> “Applications” and find “Downloads” in the list of applications:

Forcefully stop the dispatcher and reboot the phone or tablet. After downloading, we return here and check whether the application is active.

Step 3. Check the Hosts file

Problems with the app store may be caused by interference with the system Hosts file. Let's check it out. However, for this you need to get ROOT access to the device. Next, launch some file manager. I prefer to use Root Browser for this. We need to get into the directory

We find a file in it Hosts and open it with a text editor. By default it should look like this:

That is, there shouldn’t be any lines except this one:

As a last resort, this file can simply be deleted and after a system restart it will be created again in its original form.

Step 4: Problems with Google Account Sync

All installed programs on Android are linked to your account. If you have problems with synchronization, then you won’t be able to simply enter the application store. Go to the “Accounts and Synchronization” section:

And manually start full synchronization:

If data synchronization fails, check your Internet access. If everything is fine, then try deleting your account, rebooting and creating it again. If the Google Play Store says You need to log into your account - see.

Step 5. Download Google Play Market and reinstall

If none of the previous steps helped, then you should try reinstalling the Google Play app store itself. To do this, open the “Settings” >>> “Applications” section again and find the Google Play Store there and completely clear it: first the cache, then the data, and finally, delete the updates:

Reboot and check. If everything is fine, the Play Store will download the updates and start.

If all else fails:

The most extreme way to restore operation is to reset your phone or tablet to factory settings. To do this, we save all the data from the phone to the computer to the maximum. After that, go to the “Settings” section >>> “ Backup and reset":

Find the item “Reset settings” and select it. Then we proceed according to the instructions on the phone. As a result, we will get a completely clean device. Google Play Market usually works great after this =). Good luck to all!

Play Market Application (Google Play) – convenient way obtaining new programs on devices with Android OS. Like any other application, it is subject to glitches and errors that disrupt the service. Let's figure out why the Play Market doesn't work on Android and how to fix the problem yourself.

If your phone does not access the Play Market, do not rush to delete the application or run to the service. Most often the problem is solved by the most simple actions:

Check your Internet connection - is Wi-Fi connected, are sites loading in the browser. If there is no network, the Play Market will not launch.
Reboot your device by turning it off completely and then back on. Restarting automatically removes most system errors.
Check set date– if the value is incorrect, the store cannot be launched.

If, as a result, the Play Market on Android still does not open, proceed to the next steps.

Adjusting application settings

One of the reasons why the Play Market (Google Play) does not work is errors in . Applications on Android are constantly collected and stored in the device memory various information, which helps them work faster. Over time, errors accumulate in the cache, disrupting the operation of programs.

To clear saved data:

open “Applications” in the menu;
Find “Google Play” in the list and click on it;
in the window, select “Erase data” and “Clear cache”.

Reboot the device and check the service. If problems appear after installation new version utility, additionally select “Uninstall updates”. The program will be restored to its factory state.

If the Play Market crashes on your phone, it is additionally useful to clear application data:

Google Play Services.
Google Services Framework.

Consistently erase the cache and roll back updates.

It is also useful to check the operation of the Download Manager and Google Accounts services. They are responsible for receiving updates and identifying the user; if they fail, you will see that there is no connection or a connection error. You can find services in the general list of applications - click on the name, if the “Enable” button is active in the settings, click it.

Eliminating incompatibility

Installation third party programs– a common reason why it doesn’t work on Play device Market. This applies to utilities that block Google Play to bypass its restrictions - downloading paid programs with fictitious payment. If you have installed Freedom or its equivalent, you will not be able to access the Play Market. It is not always possible to fix the problem by removing the pest program - it leaves entries in system files, completely blocking access to the store.

To solve this you need root rights and any file manager. Then do this:

Open the catalog system, there is a folder in it etc.
Look for the file in the list hosts, without extension. Save a copy of it in another folder.
Open hosts V text editor.
Leave one line in it - “127.0.0.1 localhost”, delete the rest.
Save the file, reboot.

Deleting an account

When the Play Market does not work on a tablet or smartphone, it is sometimes useful to re-link your Google account. In order not to lose personal information - contacts, mail, photos and music, first synchronize the data by creating backup copy:

in the menu, go to the “Accounts” section and the “Google” item;
click on your address mailbox;
check the boxes for saving, and click the button with 3 dots to launch “Synchronize”.

When the copy is ready, select “Delete” from the same menu. Reboot and connect your Google account again via the address Email.

Resetting the settings

If all else fails, you will have to implement full reset settings. The method is radical, but it helps eliminate the most serious problems in work. The device will return to factory settings, all errors will be deleted - along with all user data. Therefore, first save photos, videos and music to a memory card or PC, so as not to lose them, synchronize your Google account data.

For complete cleaning:

in the menu, find “Backup and reset”;
activate “Reset settings”;
confirm the operation and wait for it to complete.

After the reboot, re-link your Google profile to the device and upload the saved data back.

Error codes

If the Play market displays an error code when opening, you can guess the necessary corrective actions based on its meaning:

malfunction error code 504: download failed, clear cache;
491: delete and re-link your Google account;
919: There is not enough memory space, delete some files or applications;
927: The store is being updated, wait for it to finish;
941: Occurs during update, delete Google data Play.

Features of Meizu

Meizu owners should act a little differently. The developers of these gadgets included a special installer in the shell for working with Google utilities. For initial installation, proceed as follows:

on the main screen, go to the “Best” folder;
install “Google Services” from the selection of applications; you will need an Internet connection;
Restart your phone and the Play market will appear on the screen.

The Google Installer icon will remain on the system - you can remove it or leave it to use in the future for troubleshooting possible errors service.

If there is a problem with Google Play on Meizu, just reinstall the store. If you uninstalled Google Installer, download it from the "Best" folder. Run the installer, click on “Uninstall” below to erase the Market. Then re-install the application and link your Google account to it,

Conclusion

We figured out what can cause failures and errors in the Play Market. Usually, to eliminate errors, it is enough to restart your smartphone; if there is no result, clear the saved data and the cache of all Google system utilities. In the most difficult cases, a full reset will help - the device will completely return to factory settings, getting rid of the accumulated information garbage.

Incorrect configuration system programs often leads to malfunctions of the entire operating system. Android users quite often encounter problems when launching the Play Store. All are described below possible reasons And effective ways solving the application store loading problem.

Why doesn't Play Market open? Reasons for the incorrect operation of the application store

Play Market utility - standard application, which is preinstalled on every device running operating system"Android". It is designed to download games and software. One account in the store saves all data about purchased utilities, so you have the opportunity to install one application on all your devices running the Android OS. There is no need to purchase programs again.

Every utility breaks down from time to time and starts working with errors. The main reasons why Google Play Market does not open:

Infecting a phone or tablet with a Trojan or spyware.
The Internet connection is too slow or completely absent.
Lost login information for your Google Play account.
The smartphone is disabled.
The application cache is too large.
Outdated program data that overloads the system.
The Google Service application is not compatible with the Play Store version.
Operating system failure.

Infecting your device with a virus

Downloading programs from unreliable sources may be the reason why the Play Market does not open on Android. Uninstall any programs that were not downloaded from the app store. There is a high probability that they have built-in virus software that has access to your personal data, numbers and passwords from credit cards. The Trojan can deny access to the Play Store by offering to download required applications from a third party resource.

Simply clearing the device of such programs is not a panacea. The virus may remain on the phone. To completely remove spyware from your device, scan it with several antivirus programs and remove all threats found. Check White list firewall applications, spyware may have the ability to be added to antivirus ignore lists. You should also format the memory card after creating a backup copy of all user files.

Internet connection problems

A low data transfer speed via an Internet connection, due to which the Play Market does not open, can harm some utilities. Updates may not install correctly, which will lead to malfunction applications. Do not use the Play Store if your Internet speed is too slow. Go to the app store and enable its settings. Select "Don't download data at low data speeds." Now the utility will download new programs only when the Internet speed is acceptable or a Wi-Fi access point is connected.

If the store does not work at all, check if the Internet is available on your smartphone. It may have been disabled by your telecom provider or the available Wi-Fi point may have failed. If the router is turned on, but the Internet does not work, follow these steps:

Turn off your phone.
Turn off the router and unplug it from the outlet.
Check that all wires are connected to the back of the device.
Plug the router into a power outlet and start it up.
Connect your phone and activate the Wi-Fi search function on it. The access point should be available again.

Forgotten login or password

Google has developed a guide accessible to every user that will tell you what to do if the Play Market does not open due to a lost login or password for your account.

All services of the world-famous Google corporation are interconnected by one user profile (Google+, YouTube, Gmail, Google Play, Chrome Browser). This approach allows you to quickly operate your data.

Having lost your login or password, you will be faced with the fact that Play Market does not open on Android. That is why Google has created the most convenient and safe way restoring access to the page:

Use the phone number specified during registration. Recovering login data is carried out by sending an access code to the user's phone number. The message is sent via closed channel and is completely free.
Use the email address specified during registration. If you have not linked the page to a phone number, this means that control over account can be done using the email address you provided when registering your account. Losing your login data is the most common reason why the Play Market does not open on Android. Send special code to a spare post office. Then enter it in the text box on the recovery page, and the system will prompt you to change forgotten login or password.

Having restored your login information to your Google page, you will be able to use the application store again.

Enabling Download Manager

This application controls all files downloaded by the device. Stopping the download manager causes all related applications to malfunction, in particular the store. In most cases, the Play Market does not open precisely because of a glitch in the system download utility.

To restore the functionality of the utility, follow the instructions below:

In chapter system applications Find the download manager and open a window with detailed information.
The program must be running and active. Otherwise, enable the utility.

Play Store won't open on my phone. Clearing cache

If the above methods for troubleshooting the launch of the store did not help, then most likely the problem lies in the excessive amount of accumulated application cache. Cache is temporary applications.

Excess data loads the utility and is the reason why Play Market Android does not open. What to do in this case? The first step is to clean RAM, and then proceed to clear the application cache:

Open the settings menu.
Select "Games and Applications".
Find the store icon among the proposed list and click on it.
Press the key designed to clear the cache and wait a while. Deleting temporary files may take up to 10 minutes.

Excessive application data and system-incompatible updates

Market updates are released quite often. In some cases, it can be installed on a smartphone or tablet, but it is not compatible with active version Android may be the reason why the Play Market does not open.

The utility and system may conflict with each other due to different software versions and configurations. The problem is solved by removing the latest installed updates programs:

Go to settings and select the market icon.
Click on the “Uninstall updates” button.
Restart your phone and try going to the store.

To find out why the Play Store does not open, check the versions of your operating system and application store.

Go to the settings of your phone or tablet.
Select the "System Information" menu item.
Check the device firmware version.

Once you know your OS version, go to the updated store website via Personal Computer and compare your system version with the supported ones.

Incorrect operation of Google Services

Google services are one of the standard utilities on devices running the Android operating system. It controls the entire group of applications that the owner of a smartphone or tablet uses. The store is a service, so a failure in the monitoring utility leads to disruption of the functioning of child programs. This is why sometimes the Play Market does not open.

To solve the problem, you need to delete the cache from the services utility. The cache is deleted in the same way as described above in the article, only in the system settings you should select the “Google Services” application.

If, even after following all of the above methods, the Play Market does not open on Android, this indicates a serious error in the operation of the operating system.

Resetting settings to factory defaults

Deleting all device data causes all settings to accept the initial modification that was set by the manufacturer during the manufacturing process of the phone or tablet.

More details on what to do if the Play Market does not open even after clearing the cache and scanning the phone with an antivirus:

Go to system settings.
In the list item called “Restore”, reset all phone settings to default. This procedure can take from 5 to 30 minutes, depending on the speed of the device. If you perform this action, the application store is guaranteed to start working, but all user files will be deleted from the phone and memory card.