Plugin for the electronic platform Sberbank. Sberbank AST Electronic platform - how to participate in the auction, technical support

To fully work with the Sberbank AST electronic trading platform, you need to install a special plug-in for creating and verifying an electronic signature - Crypto Pro EDS Browser plug-in. It is integrated into the browser and is used when working with sites that support authorization or verification through an electronic signature. But sometimes, when entering the site of an electronic trading platform, an error like “Sberbank AST plugin is not available” appears; you will not be able to log in. Why does this happen and how can I fix the problem?

Possible causes of failure

If the plugin is not available when logging into the Sberbank AST electronic platform, there are several possible reasons for this:

• an incompatible or outdated browser is used;
• plugin not installed;
• the operating system does not have the root certificate of the certification authority that issued the electronic signature installed;
• incorrect browser settings.

Even when logging into Sberbank AST, the plugin may not be available due to the use of unsupported operating systems, in particular Windows XP and Windows Vista.

You are using an incompatible or outdated browser

1. Internet Explorer version 11 or higher;
2. Google Chrome version 42 and higher;
3. Opera (Chromium based);
4. Firefox (latest version required);
5. Safari (MacOS only).

Internet Explorer versions 8 – 10 are also supported, but the plugin may occasionally crash. And, theoretically, working with such software is unsafe - user data can literally be stolen due to the lack of add-ons that provide protection for the exchange of crypto data (and this is exactly how CryptoPro CSP with electronic signatures works).

Plugin not installed

If, when entering Sberbank AST, the browser says that the plugin is not available, then you should also check whether it is installed at all. The list of installed ones can be viewed in browser add-ons.

Expert opinion

Vladimir Anatolyevich Sorokin

Accredited site specialist

How to install a missing plugin?

Download the utility itself for installation from the official CryptoPro website https://www.cryptopro.ru/products/cades/plugin and install it like any other program on your PC. Before installation, it is recommended to close all Internet browsers; if a service message appears during the installation process, allow the integration of plugins. Afterwards, be sure to restart the PC.

In some Internet browsers, after launch, a message will appear stating that CryptoPro EDS Browser plug-in is installed and needs to be activated. Here you just need to follow the prompts on the screen. In Google Chrome, by default, all third-party plugins that are not installed from the app store are blocked and must be enabled manually.

Incorrect browser settings

What should I do if it says that the Sberbank AST plugin is not available, but it is installed and a compatible browser of the current version is used? This most often happens when using Internet Explorer or Google Chrome, since in them you need to change some settings to fully work with the plugin.

So, you need to enable NPAPI in Google Chrome(support for Netscape modules). This option is disabled by default starting from version 42 of the browser. To enable it you need:

• In the address bar, enter chrome://flags and press Enter;
• The additional settings menu will open, where you need to find and check the #enable-npapi item;
• Be sure to restart your browser for the new settings to take effect.

In Internet Explorer, you need to disable all minor add-ons, with the exception of CryptoPro EDS Browser plug-in. To do this you need:

• select “Service” in the main menu of Internet Explorer;
• go to “Configure add-ons”;
• select each item one by one and click on “Disable” at the bottom of the window;
• be sure to restart your browser.

As practice shows, failures in Internet Explorer most often occur due to add-ons Skype, Yahoo mail, Yahoo search, MailRu search. It is not necessary to remove them from the system.

Root certificate not installed

One of the reasons why the plugin is not available in Sberbank AST when using Internet Explorer 11 may be that the root certificate is not installed in the system. You can obtain it from a representative of the certification center that issued the electronic signature. As a rule, it is given along with a root token, on which the digital signature is recorded. Installing a certificate is performed by simply double-clicking on the certificate file, after which the system will prompt you to allow or deny its installation.

After adding the root certificate to the OS, you must restart the PC. By the way, when working with Sberbank AST, the browser may display a message that the validity of that same certificate has expired. Most often, this occurs when the date is incorrectly set on the PC.

In total, if, when entering the Sberbank AST electronic trading platform, the browser displays a message that the plugin is unavailable, then there may be several reasons for this; all the most common ones are discussed above. If none of the above solutions help, then you should contact Sberbank AST technical support. In this case, it is advisable to indicate the OS used, the browser and its version, where and when the electronic signature was issued.

The most common mistake when working with a trading system. To resolve this error, the user needs to install the CryptoPro Browser plug-in and make the correct settings.

How to install the CryptoPro plugin.

• Download the plugin from the manufacturer's website Download
• Install the program by clicking on the downloaded file (you can find it in the “Downloads” section).
• At the beginning of installation, answer “Yes” in the window with the question “Install CryptoPro EDS Browser-plugin”.
• The program will begin installation, and upon completion you will receive a notification that the plugin has been installed successfully.
• For the plugin to work correctly, the browser must be restarted.
• In the future, when you go to the electronic signature verification form (section “Registration - Receiving and verifying an electronic signature http://utp.sberbank-ast.ru/Main/Util/TestDS”) and when entering the user’s personal account, the browser will request access to the certificate store. When such a request appears, you must click “OK”

IMPORTANT! For the CryptPro Browser plug-in to work correctly, you must have the root certificate of the Certification Authority installed on your PC. If, when working with USP, the system displays the following message:

“Error signing data. An internal error occurred in the certificate chain."

It is necessary to install the root certificate of the Certification Authority.

The plugin is not available in Internet Explorer

To eliminate the error, the same manipulations are required as in the previous error. In addition, you must disable all non-standard add-ons:

• launch IE.
• enter “Tools”, then “Configure add-ons”, “On”. and off superstructures".
• Select add-ons related to Skype, QIP, Mail, Yandex, Rambler, Google, Yahoo, etc. and turn them off.
• restart IE.

Error when opening the vault: error Sberbank-AST

This error occurs when the personal certificate storage system fails. This happens if the browser in the Sberbank-AST system is configured incorrectly. First, you need to check the ES website using Activex, then update this component. But the main reason for the failure is the inaccurate operation of the Capicom library. To install it you need to do the following:

• download and unpack the archive with the software;
• go to the folder and run the file from the “Administrator” function;
• The installation wizard window will open, click Next;
• agree to the Microsoft licensing rules, then Next;
• click Browse to install the application,
  select the System 32 system folder, click OK, then Next;
• to start the installation process you need to click Install;
• When the process is completed, you need to click Finish.

If an application is duplicated because it may have been installed earlier, an error message will appear. Then it is possible to download a file with the msi extension from the official Microsoft website according to the previously described scheme. After this, Capicom needs to be registered. To do this, enter the following on the command line:

c:\windows\system32\regsvr32.exe capicom.dll

and press the “ENTER” key on your keyboard.

The registration process is complete.

Cryptoprovider error in Sberbank-AST ETP

This error occurs if the user has not been accredited for this ETP. You need to fill in the details and copies of the necessary documents in a special form and send this information. A response will be received within 1-5 days.

To successfully pass accreditation you must:

• Install CryptoPro (see section “Sberbank-AST: plugin not available”);
• Set up CryptoPro. Run the utility as administrator. In the “Equipment” tab, open “Configure readers”, then “Add”, select the one you need from the list;
• Here, click “Configure media types”, then “Add”, select Jakarta or Etoken.

Install a personal certificate.

• Go to CryptoPro;
• In the “Service” option, click “View certificates in the container”, then “Browse”;
• Select the appropriate certificate, option “Certificate to view”, “Properties”, “Install certificate”

If you don't see the certificate

If, when logging in using an electronic digital signature certificate, the system displays the message: “This certificate is not associated with the system user. To associate this certificate,

• On this page, enter your login and enter the user’s personal account on the site.
• If, when you re-enter your personal account, the system no longer displays the message shown in the figure above, it means that the certificate association was successful.
• If, when entering your personal account using an EDS certificate through the “Single Login Page” or re-entering through the “Former Login Page,” the system still displays a message stating that “the certificate is not associated with the user,” therefore, the certificate association did not take place automatically and You must fill out an application to register a new user.

Registration procedure:

• on the Sberbank-AST website, enter “Participants”, then “Registration”, click “Submit an application” in the field “Registration of a participant user (new electronic signature certificate)”;
• In the selected certificate, some fields will be filled in automatically, the rest must be filled in manually.

When re-registering, you must come up with a new user name and enter it in Latin letters.

If the selected certificate has an administrator function, the data will be transferred automatically. Otherwise, this is done through your personal account by another person in the company with administrator functions. If the company does not have such a person, then an application must be submitted electronically to confirm updates: [email protected]

Capicom

Capicom is a built-in utility for checking electronic signatures, viewing and decrypting certificate data, adding and deleting certificates. The procedure for installing this function is described in the “Sberbank-AST” section.

How to update the digital signature on Sberbank-AST?

An electronic signature or electronic digital signature is required to sign documents electronically. This is important to guarantee the authenticity of the information and the owner’s signature itself. If the digital signature is outdated, it needs to be updated.

The procedure for updating the digital signature:

• re-accreditation is not required;
• within 5 days, the organization sends all changed information and documents (if any), notifying them of the expiration of the old digital signature;
• When replacing the digital signature, a new user is registered and information about this is entered into the register. The authorized person of the company is informed through his personal account.

Here are the most common errors encountered by Sberbank-AST users. We hope that these recommendations will help you avoid them in your trading system.

To conduct online trading, you need to install a special add-on that ensures the generation and verification of an electronic digital signature. It works synchronously with a web browser that supports authorization or confirmation of actions via digital signature. Sometimes an error occurs in which the notification “Sberbank AST plugin is not available” appears.

General information about digital signature

An electronic digital signature is used to manage the Sberbank-AST universal trading platform. After installation, the CryptoPro plugin is quickly integrated into the browser. It is compatible with most programs - Internet Explorer, Google Chrome, Safari, Opera. The plugin is supported by all operating systems intended for PCs. The add-on is also compatible with a number of mobile operating systems. The signature is used to certify the following data:

• documents downloaded from the user's computer;
• autocomplete data;
• electronic documents;
• business correspondence.

Possible causes of failure

An error when opening the “Error Sberbank AST” storage may occur for the following reasons:

1. The browser is outdated. The instructions specify the versions of programs on which the add-on can be installed. Some legacy versions also support the plugin, but crashes occur frequently. Working with such a browser is dangerous - the data may become available to third parties.
2. The plugin is not installed. The list of downloaded extensions can be viewed in your web browser settings. If the plugin is missing, download it from the official website. Before installation begins, stop all applications on the PC. After installation is complete, the computer is restarted.
3. The browser settings are incorrect. If the extension has been added but is not available, you may need to change some settings. Netscape module support tool is being activated in Google Chrome. In Internet explorer, all additional plugins are deactivated. All actions are performed using the menu located in the upper right corner of the page.
4. The root certificate is missing. You can obtain it from a certification center that issues an electronic signature. Installation is carried out by double-clicking the left mouse button on the file. The system requests confirmation of the action or prohibition of downloading. After installing the certificate, restart the computer. The browser may report that the certificate has expired. This indicates that the wrong date is set on the PC.

If none of the above reasons have been identified, you need to contact the technical support of the trading platform. The message indicates the names of the operating system and browser, the date of issue of the electronic signature.

Good day to all readers of our portal dedicated to the services of Sberbank of Russia. Today we would like to tell you how to properly configure the Internet Explorer browser to work with the Sberbank AST electronic platform.

Let’s not drag the cat for long on the vital parts of the body and move on to setting up the browser to work with Sberbank AST.

Disabling non-standard add-ons in Internet Explorer

Firstly, before moving directly to setting up the browser to work with the Sberbank-AST ETP, we need to disable all non-standard browser settings. To do this, we follow all the instructions.

Open Internet Explorer and select the “Tools” tab > “Manage add-ons” or “Add-ons” (It all depends on the version of your Internet Explorer, it is better to update to the latest.)

After the browser settings window opens, select add-ons related to Skype, QIP, Mail, Yandex, Rambler, Google, Yahoo, etc. and turn them off.

That's all, now you can go directly to the browser settings for working with the Sberbank AST system.

Setting up InternetExplorer to work on the Sberbank-AST ETP

And so, here we come to setting up the Internet Explorer browser to work with the Sberbank-AST ETP. First of all, you need to open the browser and perform all the steps listed below in order.

1. In the browser menu bar, select the “Tools” tab and find the “Internet Options” item in it.
2. After a window called “Internet Options” opens, select the “Security” tab in it.
3. In the “Security” tab, find and click on the green checkmark called “Trusted Sites”, and then click on the button called “Nodes”.
4. After completing the steps, a window called “Trusted nodes” will open. In the “Add the following node to the zone” field, you need to enter the address: http://*.sberbank-ast.ru and uncheck the box next to the name of the item “For all nodes in this zone, server verification is required (https:).” Then all you have to do is click the “Add” button.
5. When, after clicking “Add”, the address you specified is added to the list of web sites, you need to click the “Close” button.
6. In the newly appeared “Security” tab, you need to click on the “Other” button.
7. After clicking, a window will open in front of you called “Security Settings - Trusted Sites Zone”, you need to go to the end of the list to the heading “ActiveX controls and connection modules” and enable ALL security settings that are located below this item. Then click “OK”.
8. After this, a window called “Internet Options” will again appear in front of you. You need to select a tab in it called “Privacy”, in it you need to set the level to low, then click the “Apply” button, and then the “Ok” button.

The entire process of installing Internet Explorer browser settings for working with the Sberbank AST ETP has been completed.

We hope this article was useful to you and helped solve all your problems. Read new articles on our portal.