This is why the MTS operator loses connection. Poor quality of MTS communication

I’ll start this text by asking Droidnews readers to support this text with retweets and other shares on other social networks. This is really important today.

I have been using the services of the MTS operator since at least 2003. Although, there is a suspicion that the number began to be serviced by her even earlier. During this time, I can only think of one joyful moment when the company suddenly increased the amount of traffic and minutes on the tariff I use. And a lot of negative moments that happened to me with the red and white operator. But I'm still with him. How long? Not sure.

Weak reception signal from MTS

The fact is that at that time the problem was serious. In the apartment where I live, and what’s more, on the street where I live and some neighboring ones, there is very poor reception. There are often situations when I receive SMS saying that someone called and did not get through. I regularly cannot reach my contacts, to do this I sometimes have to go outside or run around the apartment, looking for a place where there will still be more than 2 bars, since with two it is almost impossible to make a voice call. It regularly happens that the smartphone lies on the table and catches all 5 bars, and after a few seconds there is no network signal. That is, not at all.

What’s noteworthy is that other operators have no problems.

I regularly hear my neighbors going out to talk on the phone on the balcony (it’s not even funny), yes, I’m not the only one who has a problem.

Is MTS publicly deceiving us? Correspondence with support on Twitter

I complain but the company doesn't do anything about it. That is, MTS representatives react quite quickly to negative statements about the quality of communications and the company’s services on Twitter. But it all ends in unsubscribes.

IMPORTANT: like all the previous times when I had problems that I voiced publicly. MTS employees apologize and promise to improve. They are trying to keep the conversation private so that others cannot see that the company has problems, which it seems to easily ignore.

It was the same this time. My first complaint appeared online on April 11. They promised to sort it out. I'm waiting patiently. I understand that not all problems can be solved in half an hour. Sometimes it really takes time.

April 21, that is, 10 years later, I’m interested in the result. They ask you to wait a little longer. “The issue will be resolved within the next week. We ask you to wait a little." (https://twitter.com/ru_mts/status/855403229814849536).

It’s more like they opened a request and officially responded to it in order to finally shut up the dissatisfied subscriber, so that you couldn’t say anywhere that you were simply being ignored. No, they answered, they do. Wait and be patient.

So it goes.

So how to deal with MTS? It's real?

We'll see. After all, the second round has now begun.

You will have to be socially active. Post a notice in the entrance for your neighbors, inviting them to take part in this exciting epic.

As it turns out from this story, MTS really starts to move only when some negative moment can receive wide publicity. Therefore, if something doesn’t go well with your operator, you should put pressure on publicity.

• Tell truthfully and without unnecessary emotions about the problem on social networks, on all the networks in which you exist.
• Involve friends, acquaintances, and relatives in the discussion. And other caring people. They can be found, for example, using hashtags.
• You can write a paper application at the MTS office, but be sure to ask for a photocopy.
• Try to involve representatives of other operators in the discussion. This will be a great opportunity for them to troll their colleagues. Perhaps this will have some effect.
• If possible, post your story on various sites on the Internet. By the way, it’s always possible with us. Just write to [email protected].

Talk?

Kirill:
I have 2 SIM cards, one of them is MTS, the second is Beeline. MTS always has connections and the Internet. Beeline is complete crap. And this situation is not only in the area of ​​the house, which is located in a terrible no-reception zone, where people, just like yours, are chatting on the phone on the balconies. The difference in the quality of reception is observed throughout the city. Beeline really sucks compared to MTS. Moscow, Dovzhenko 6

Oss:
With MTS also since about 2005. Always the most better connection was, although Beeline and Megafon were the second numbers. And now the situation is exactly the same, there is always a stable connection and now also with the most favorable tariff SDS in Moscow

Zeleboba:
Kirill, Oss, well, the issue here is not entirely about the quality of communication. And the fact is that MTS is showing off, publicly pretending that it cares about its subscribers, but in fact politely sending them away, leaving them alone with their problems.

So, until now, I used MTS for the same reason that periodically touching Beeline and Megafon, it turned out that MTS better quality receptions in the places where I usually go. Otherwise, I would have been with another operator a long time ago. And for that they are great.

But they behave unworthily when it comes to support.

Vasya Pupkin:
What’s stopping you from writing to Sportloto, excuse me, to Roskom Supervision? The application can be written online - https://rkn.gov.ru/treatments/ask-question/

It is Roskomnadzor that oversees OpSoSami.

Zeleboba:
Vasya Pupkin, thank you. What got in the way was that I simply didn’t know that I had such an opportunity. Let's try.

So far I have tried to influence it through the network. But Roskomnadzor, if it comes here, then Rospotrebnadzor will be one of the next stages. This will be just the material for a future article.

BcTpe4HbIu:
Do I understand correctly that all communication was on Twitter?
Have you written an application to MTS? What was the answer?

Subtle hint: no one owes anyone anything on Twitter.

Zeleboba:
BcTpe4HbIu, um... That's what the story is about, that communication began on Twitter. And then the application number came in personal messages, email and SMS.

Zeleboba:
It turns out that you can criticize the quality of MTS communication through branded application"My MTS" There, they even automatically insert a complaint template with some official information into the letter. Maybe this will help MTS employees.

It is difficult to imagine a subscriber who is ready to voluntarily accept the lack of cellular communications. But sometimes it is almost impossible to avoid network connection problems. The first thing in such situations, in order to cope with the difficulties that have arisen, is to think about why MTS communications are not working today, in 2020. Correctly identified causes will allow you to cope with troubles in the shortest possible time. The main thing is not to rush to conclusions and approach the issue as seriously and thoroughly as possible. And then restoring communication will not take much time.

When faced with difficulties for the first time, it is worth thinking about who is to blame for what happened. Perhaps the source of the problems lies in maintenance work that requires a temporary suspension of the operator’s entire cellular communications. You can check if this is true:

1. on the official portal of the mobile company;
2. on major news resources that will not miss such important news;
3. in the operator’s official communities on social networks.

Each source indicated is trustworthy and is able to instantly explain the reasons for what is happening.

Why is MTS not working today?

If it is not a matter of prevention, the implementation and completion of which cannot be influenced, then the subscriber is obliged to look for other causes of problems with MTS communications today in 2020. Particular attention should be paid to:

• network congestion caused by a huge number of users who decided to use the operator’s services;
• bad weather that can cause serious interference;
• a person being in an area where there is no communication or there is a lot of interference between the phone and the radio tower;
• problems with smartphone malfunctions.

The listed problems can equally successfully deprive a person of the ability to make calls and use the mobile Internet.

Network congestion

Network congestion is a situation when a large number of users simultaneously decide to use cellular communications. Typically, such failures occur on holidays, when people congratulate numerous acquaintances, relatives and friends on a special occasion. Recognizing overload is not difficult. It is identified by two characteristic features:

1. the signal quality indicator on the phone shows a large number of bars (high-quality communication);
2. inability to call.

It is impossible to cope with the overload; you just have to calmly wait until the situation changes in a positive direction on your own.

Weather

Weather affects cellular communications much less than congestion, but can also have a significant impact. You can recognize the occurrence of interruptions in signal reception due to weather by the behavior of the indicator. The number of bars on the smartphone display will be unstable and will actively change, gradually increasing, decreasing or disappearing completely.

It is not easy to influence what is happening in this situation. The user is able to look for a place where the signal will be more stable, and the influence weather conditions will decrease. But the effectiveness of such steps is low, so it is pointless to expect that these actions will bring success and change the situation in a positive direction.

Technical problems with the phone

The next reason that can lead to interruptions in the operation of the cellular network is a breakdown of the phone. To exclude suspicions of mobile phone problems, you should:

• reboot the device to eliminate the possibility of a simple failure;
• insert the SIM card into another device that is known to work (if MTS does not work there either, the problem is not in the smartphone).

Additionally, if the user uses a device with two SIM card slots, you can move the SIM card to another slot. It is important to add that difficulties with the phone, if a reboot does not help, cannot be resolved on your own. You'll have to go to a repair shop.

Place without network

In some cases, the reason that MTS does not work today is the distance of the subscriber from the radio tower. You can check the MTS coverage area on the official website. But, if it is impossible to visit the portal, you need to remember where the phone last worked and return to this place again. If the trouble is related to the user’s location, returning to the tower’s coverage area will return the smartphone owner’s ability to make calls and use basic services telephone company (you shouldn’t count on a 4g Internet connection).

MTS mobile network is unavailable - what to do?

It was already mentioned above that the fight against difficulties should begin by searching for their source. If you can’t figure out the reasons for what happened, you should:

1. reboot the phone;
2. move the SIM card to another slot;
3. make sure that the SIM card is intact, not dirty and inserted correctly;
4. check the operation of the phone and make sure that it is not broken;
5. try to choose a place where signal reception will not be interfered with by numerous interferences.

But most of the reasons for trouble listed above leave users with only one solution - to wait until the connection is restored on their own.

Bad connection - what to do?

In addition to the above actions, subscribers can seek help and clarification from the contact center staff. To do this you can call hotline. Calls using a SIM card from third-party operators are allowed. In addition, you can ask the question “why MTS doesn’t work” through the website or official social network. The support staff will definitely try to help the client and tell you what to do in the current situation.

What's wrong with MTS today - it doesn't work 2020

There are many reasons that can prevent a subscriber from making a call. But, no matter what causes the difficulties, users should not panic or worry. Sometimes difficulties with the network are caused by the simplest reasons, for example, the client turned off roaming and, forgetting to turn it back on, went abroad.

To find a solution and restore the operation of the SIM card, you need to think calmly and consistently review the main sources of problems. As a last resort, you will have to contact the contact center employees or simply wait until the troubles go away on their own.

Let's look at all the problems why there may be no connection on a phone with an MTS SIM card.

One of the reasons for incorrect operation mobile communications- this is a malfunction of the operator’s equipment. Sometimes some towers fail, or an entire region may fail at once. This is due to unforeseen accidents that can be caused by massive equipment failure, as well as adverse weather conditions and other problems. In rare cases, failures occur due to the fault of attackers who damage base stations for hooligan reasons or for profit.
In the event of an emergency, reception may be maintained, but calls will not be made. To figure out whose side the problem is, just call the operator and find out whether the network is working normally in the required region.

Technical work at MTS today

The second reason why there may be difficulties in using a smartphone is planned work related to the modernization or repair of existing equipment. Usually the operator tries to warn about his plans in advance using the official website, social media and in some cases even sending bulk SMS messages. Therefore, it is useful to sometimes familiarize yourself with news posts posted on official resources so that such a shutdown does not take you by surprise.

Network congestion

All camera equipment is designed for a certain throughput. If subscribers in a region suddenly exceed a certain limit, or they begin to use various services more actively, this can lead to network overload, as a result of which some of them will be temporarily disabled.
A good example Such difficulties can be called the time of the New Year holidays. Quite often, if you try to make a call to friends and acquaintances right at midnight, you can receive a response message “Network busy”. This is due to the fact that a large number of people are trying to reach their friends and relatives at this very moment, and as a result, the permissible limits are exceeded. Typically, this problem is short-term in nature, and after a few minutes the network begins to operate normally.

There is no MTS network in this area

While traveling across Russia, you may find that network coverage periodically disappears. This is due to the fact that in places where populated areas are located quite far from each other, there are significantly fewer base towers. It is difficult and unprofitable for an operator to install stations where there are practically no subscribers. Therefore, if you need your phone constantly, it is better to plan your route in advance in accordance with the network coverage map, which is located on the operator’s official website.

Sometimes there may be no coverage in 3G modes in an area, but the network works reliably in the 2G standard. You should check whether the phone or tablet is not prohibited in the settings from switching to an outdated network type. If so, you need to disable this parameter. After this, the coverage area will increase, although the Internet speed may decrease significantly.

The room does not transmit the signal

The problem can also arise in a large city, where it would seem that towers are located on every corner. It's all because of the buildings that shield the signal.
Reception deteriorates significantly when the subscriber goes down into the basement. Some houses built over 50 years ago also have thick walls, which can cause poor or no reception even on the upper floors.

Another type of building that is good for preventing work cellular networks- these are metal boxes and hangars. Some hypermarkets, garage complexes and similar premises are built using this principle. As a result, internal reception may either be completely lost or the quality may be significantly reduced. One can only come to terms with this, because the only solution to the problem is to leave this building.

SIM card is damaged

The previous list of problems was mostly related to situations that were beyond the control of the client and his equipment. However, sometimes the defect may be on the subscriber's side. One of the most common malfunctions is damage to the SIM card.

A card can fail for a number of reasons. This list includes the following problems:

• The SIM card received a discharge of static electricity from clothing or another object when it was outside the phone;
  The card was bent or had other physical impact on it;
• The contact group has been dirty or physically damaged.

In the latter case, you can try to clean the contacts using a regular eraser or a napkin soaked in a solution for wiping office equipment. If this does not help, you should contact your operator for new SIM card, tied to the same number.

The phone is damaged

It is quite possible that the subscriber’s device itself, in which the SIM card is installed, is damaged. It's easy to check. You just need to take a card from another operator and install it in a suspicious phone. If the problem persists, then the only correct solution is to repair or replace the smartphone in which the malfunction occurred.

Advice! Sometimes it can be fixed using software methods, using utilities provided by the manufacturer. In order to save on repairs, it is better to first follow the instructions from the website of the developer of this device.

While roaming

If you decide to travel abroad with a domestic SIM card, the network may not appear immediately.

First, you need to familiarize yourself with the list of operators providing roaming services for MTS subscribers in the selected country. If your phone has it turned on automatic search network, it is better to transfer it to manual mode and select suitable operator from this list.

In addition, the device settings may prohibit making and receiving calls, as well as sending and receiving SMS while roaming. These parameters should also be checked and set to the required state. It is advisable to make such settings before the trip, when you have cheap internet at hand and can find instructions for your smartphone.

It is a holiday today

The situation with network overload on New Year's Eve has already been mentioned above. However, this is far from the only holiday during which you may encounter instability in the operation of camera equipment.

Any major dates are by default weekends, during which increased workload occurs. People call family and friends, use the Internet more actively, which can lead to excess bandwidth. If your smartphone displays the “Network Busy” message, you need to wait a few minutes and try to call again. The Internet can also be quite unstable.

Weather

Due to weather, communications may deteriorate, even if the provider’s equipment was not damaged or another force majeure event did not occur. Base station antennas and mobile phones are connected to each other using high-frequency waves, for which snow, rain and fog can be quite significant interference. Therefore, in cloudy weather with precipitation, communication always deteriorates.

If you urgently need to make a call, and the coverage leaves much to be desired, you can move closer to the window or, if the subscriber is on the street, get out of dense buildings. This will reduce the number of obstacles and improve the quality of communication. The same applies not only to regular communications, but also to the operation of GPS navigation.

What to do if there is a bad connection

First, you need to make sure that the problem is not on the subscriber's side. Will be good. If you have another phone at hand, preferably with a SIM card from another operator. With its help, you can check the serviceability of your own card and smartphone. To do this, it will be enough to swap the SIM cards and see where the problem persists.

If you manage to find out that the problem is on the operator’s side, you can check whether there are any scheduled works using the official website. If there is no information there, all that remains is to contact the MTS support service in any available way, be it a chat, a call or filling out a form on the website and wait for an answer about the time frame for solving the problem.

Where to call if there are problems with communication
In order to inform the operator about any problems with communication, you can use the official numbers technical support. Often you will have to make a call from a smartphone that has a SIM card from another company installed, so you need general, not short numbers:

• MTS support 88002500890;
• MTS support in roaming +74957660166;

Calls to internal numbers starting with 8800 are free for all operators. This is convenient because you can use any phone that comes to hand to find out from a technical support representative exactly when the problem will be resolved.

In the case of roaming calls, you will have to plan in advance for expenses associated with international communications. That's why the best option will prepare the phone for the trip while still in Russia. If you wish, you can also call the support service for advice. Operators will help you not only set up your smartphone, but also select profitable offer for communication abroad.

Reception problems mobile signal- a common phenomenon. In this article we will look at the main reasons why a phone can “lose” the network, causing inconvenience to its owner.

Since today MTS consists of three technologies at once (2G/3G/4G), and they all operate at different frequencies and according to different principles, there can be a number of reasons for communication interruptions.

Why doesn't MTS connect to the network today?

If the signal has always been stable, but suddenly there are interruptions, we can assume that technical work on the network. The operator regularly upgrades the network, which is why, across Russia, several “blank spots” appear on the coverage map every day.

In addition, common reasons for missing or poor signal quality are:

• Poor network architecture. If the operator has saved money on base stations, or the terrain has difficult terrain (you are in a lowland), there is a high probability of no signal.
• Obstacles in the signal path. For example, the signal often disappears inside monolithic houses, since the reinforcement in the concrete partially screens the radio signal. Therefore, sometimes it is enough to come closer to the window.
• Damage to infrastructure. If the base station fails or the cable infrastructure is damaged, the signal may also disappear.

Why may the phone not receive the Internet from MTS?

Quite often there is a situation where MTS voice communication functions normally, but the data service is unavailable. This may be for the following reasons:

• There are flaws in the network architecture due to which the data transfer service de facto cannot work normally.
• The network is overloaded and cannot handle the influx of subscribers. Sometimes it helps to simply reboot the communication module (turn on and off airplane mode on your smartphone).
• 3G/4G networks are simply not available. A subscriber accustomed to high speed may decide that the Internet is not working at all when he has to wait 20-30 seconds for a response.
• The account has run out of money or service packages have been exhausted.

Why doesn't MTS pick up the 3G network?

Problems with access to the 3G network are a common problem among MTS subscribers. The most common reasons:

• Lack of third generation “carpet” covering. Unlike GSM communications, 3G is available only in cities, on the largest highways and in some small towns.
• Poor radio planning. Often a situation arises when the phone displays the 3G or HSPA icon, but in fact the network does not work. This means that there is actually no coverage in your location.
• Sometimes the signal is so low that the waiting time for a response increases significantly. And if the data transfer speed itself is satisfactory, then the response time can reach several tens of seconds.

Why doesn't MTS pick up the 4G network?

MTS's 4G coverage has even more “white holes” than 3G. Even across the territory of Moscow there are many areas where there is no reliable signal, not to mention the regions of Russia. Therefore, the most likely reason for the lack of a 4G signal is a simple lack of coverage.

In addition, the 4G network does not have the best indoor coverage in Moscow, so communication may be lost in many residential and commercial buildings.

Why doesn't the MTS SIM card connect to the network?

In conclusion, we note that sometimes the problem is in hardware elements: a SIM card or a phone. You can verify whether there are hardware problems by trying to put another SIM card in your phone, or by putting your SIM card in another phone.

Mobile TeleSystems (MTS) is one of the largest companies in the CIS providing cellular and landline services telephone communication, mobile and broadband Internet, television, etc. The number of all subscribers is more than 1 million.

Why is there no MTS connection? Such a large company also experiences disruptions. In May, hundreds of service users systematically complain about the frequent lack of quality communication.

The most common failures occur in the operation of services:

• mobile communications (more than 50%);
• 2G and 3G Internet (approximately 30%);
• other services requiring network access (about 20%).

What is the problem?

Most often, problems with MTS appear due to preventive maintenance to improve communication quality, or replacement of equipment. Other factors causing failures include:

1. General network congestion.
2. Subscriber location.
3. Adverse weather conditions.
4. Problems with your mobile device.

Solution algorithm

If the service is currently unavailable, then do not panic or throw away your SIM card. What about MTS communications today? You should try to determine the cause yourself, starting with research into internal problems in the mobile device.

If none are found, you need to wait a little - perhaps technical inspections are being carried out preventive work. This process usually takes from 20 minutes to 1 hour. If time has already passed and the connection has not appeared, you need to contact the operators and describe to them in detail the essence of the problem that has arisen.

Internal problems in the mobile device

The first thing you need to check is that the SIM card is installed correctly in the device. It may happen that as a result of a fall, the slot or card tray is displaced, and the phone is supposedly offline. In case of problems with MTS communication, you must contact service center for the help of a qualified technician.

Some phones provide manual selection of network standards - GSM or WCDMA. Perhaps the mode has gone wrong and the network is configured for a different reception format. Check that the network format settings are correct and select the “Automatic” mode. It is likely that this is where the problem lies.

Another common cause of the problem is that the phone’s settings have gone wrong. operating system. In this case, you need to install the factory configuration and restart the entire system.

Check the condition of the SIM card, it may be damaged or blocked. What to do in this case? If you find that it is not working, you should contact any local MTS service center, where employees will give you a new one, but keep the old number.

Subscriber location

Although MTS provides its subscribers with a wide coverage area, there is no network in some hard-to-reach areas outside its borders. These are called "blind spots". It should be remembered that the connection may periodically disappear on such objects as:

• in a forest located far from populated areas;
• in metro tunnels;
• in underground buildings, cellars, basements;
• in buildings with too thick walls;
• on some trains or electric trains;
• high in the mountains;
• near devices that cause radio interference.

In order to be in touch again, you just need to change your location. In this case, all settings will be saved and the phone will connect to the network automatically.

Adverse weather conditions

Strong wind, rain, or snowfall - all these factors directly affect the quality of communication. Unfortunately, MTS will not be able to fix these problems until weather conditions stabilize, so you will have to wait.

If the equipment was not broken or damaged, then the provision of services will begin as soon as possible as usual.

General network congestion

According to the terms of the contract, which each subscriber accepted before starting to use the SIM card, the mobile operator has the right to turn off access to 2G and 3G Internet for a while, or completely block the communication channel. This is done in order to maintain the integrity of the equipment during periods of network congestion.

The signal reception level on the phone display may be maximum, but neither the Internet nor cellular, nor sending messages will work correctly. In this case, you are unlikely to be able to get through to the operator and explain the essence of the problem. As soon as the congestion level decreases, communication will become available again.

Preventative work

The company is constantly improving the services provided, so from time to time preventative maintenance or equipment replacement is carried out on the lines. MTS warns its users in advance about the start of this process with via SMS– messages and on the company website.

Don't forget that most network outages are temporary and can be quickly fixed. First of all, you need to check the operation of your phone; perhaps the cause of the problem lies in a faulty SIM card.

Remember that it should not be exposed to heat, liquids or mechanical damage.

If preventive work is carried out, it takes very little time - from 20 minutes to 1 hour and usually occurs at night. Mobile operator MTS is concerned about constantly improving the quality of its services in order to satisfy the wishes of its customers for high-quality and inexpensive communications.