Electronic registered letters. Tracking Russian Post How will the track number with the status “Electronic notification of dispatch” be tracked?

Arbitration court Sverdlovsk region in December 2015, considered case No. A60-47501/2015, in which the electricity supplier OJSC Energosbyt Plus was unable to prove to the antimonopoly authority and the courts the fact of proper notification of e-mail about an upcoming power outage. The price of the issue is a fine of more than 737 thousand rubles.

The supplier provided an email as proof of delivery Microsoft Outlook(subject: "Relayed: Dog. Restriction Notification 60825") which indicated that delivery to recipients or groups was completed - but the destination server did not send delivery notifications. On this basis, the court concluded that there were no facts of the applicant receiving or evading receipt of the notice, and there was no evidence of its delivery.

The essence of the dispute

In January 2015, EnergosbyT Plus OJSC carried out a shutdown electrical energy apartment buildings. The company Management Company "Constanta Plus" LLC filed a complaint with the Office of the Federal Antimonopoly Service for the Sverdlovsk Region.

In September 2015, the FAS Office recognized the fact that the company violated the procedure for introducing restrictions on the consumption of electrical energy, in terms of proper notification of this to the consumer, and the company was held accountable on September 24, 2015 in the form of an administrative fine (Part 1 of Article 14.31 of the Code of Administrative offenses) in the amount of more than 737 thousand rubles.

Disagreeing with this decision, the company EnergosbyT Plus OJSC filed a claim with the arbitration court.

Position of the Arbitration Court of the Sverdlovsk Region

In April 2013, an energy supply agreement was concluded between EnergosbyT Plus OJSC and Management Company Constanta Plus LLC, within the framework of which the electricity supply facilities were apartment buildings managed by the company.

In connection with the occurrence of debt under the contract, the supplier sent a notification in January 2015 with a requirement to repay it and about the planned introduction of restrictions on the electricity consumption regime in case of non-payment from January 26, 2015. On January 26-29, 2015, from 10 a.m. to 2 p.m., the supply of electricity was limited, for which reports were drawn up.

In connection with the partial payment of the debt, the management company was informed of the estimated time for restoring the mode of consumption of electrical energy (power) from 14:00 on January 30, 2015.

The court noted that the “Rules for complete and (or) partial limitation of the consumption of electrical energy”, approved by Decree of the Government of the Russian Federation dated May 4, 2012 No. 442, establish mandatory preliminary written notification to the consumer about the planned introduction of a restriction on the consumption mode (which is signed by the initiator of the introduction of the restriction or the network organization and handed over to the consumer against signature or sent by registered mail with acknowledgment of receipt, unless another method of notification is provided for in the energy supply contract).

According to clause 2.1.2 of the energy supply agreement, notification of consumption restrictions must be sent by any of the following methods: e-mail, fax, telegram, teletype, telephone message, post, or delivered directly against receipt.

The supplier in his explanations referred to paragraph 1 of Article 165.1. Civil Code Russian Federation(Civil Code of the Russian Federation), according to which statements, notifications, notices, demands or other legally significant messages, with which the law or transaction associates civil consequences for another person, entail such consequences for that person from the moment the message is delivered to him or his representative.

A message is also considered delivered in cases where it was received by the person to whom it was sent, but due to circumstances depending on him, was not delivered to him or the addressee did not familiarize himself with it.

According to paragraph 65 of the Resolution of the Plenum of the Supreme Court of the Russian Federation dated June 23, 2015 No. 25 “On the application by courts of certain provisions of Section I of Part One of the Civil Code of the Russian Federation,” unless otherwise established by law or agreement and does not follow from custom or practice established in the relationship of the parties, legally a significant message may be sent, including via e-mail, fax and other communications, carried out in another form appropriate to the nature of the message and the relationships information about which is contained in it, when it can be reliably established from whom it came and to whom it is addressed (for example, in the form of posting on the website of a business company on the Internet information for participants of this company, in the form of posting on a special stand information about the general meeting of owners of premises in an apartment building, etc.).

The burden of proving the fact of sending a message and its delivery to the addressee lies with the person who sent it.

The risk of non-receipt of received correspondence is borne by the addressee. If legally meaningful message contains information about a unilateral transaction, then if it is not delivered due to circumstances depending on the addressee, it is considered that the content of the message was perceived by him, and the transaction entailed the corresponding consequences (for example, the contract is considered terminated due to a unilateral refusal to perform it).

A notification to limit the consumption regime was sent on January 15, 2015 to the management company in accordance with clause 2.1.2 of the agreement by email to the address specified in the application for concluding the agreement in 2013.

The supplier reported that email Microsoft Outlook dated January 15, 2015, it was confirmed that delivery was complete.

It was determined that the Microsoft Outlook email (subject: "Relayed: Doc 60825 Restriction Notification") referred to by the supplier indicated that delivery to recipients or groups was complete, but the destination server did not send delivery notifications. On this basis, the court concluded that there was no evidence of the applicant receiving or evading receipt of the notice, and there was no evidence of its delivery.

According to the court, the company OJSC EnergosbyT Plus, without verifying that LLC Management Company Konstanta Plus had received the notification, on January 26 to 29, 2015 introduced a partial (from 10-00 to 14-00) restriction of the consumption of electrical energy under management LLC "UK "Konstanta Plus" of apartment buildings.

Under such circumstances, the court recognized that the decision of the antimonopoly authority was legal and justified.

The arbitration court refused to satisfy the stated demands of the company.

Seventeenth Arbitration Court of Appeal in April 2016, the decision of the Arbitration Court of the Sverdlovsk Region was left unchanged, and the appeal of EnergosbyT Plus LLC was not satisfied.

Arbitration Court of the Ural District in August 2016, the decision of the Arbitration Court of the Sverdlovsk Region and the decision of the Seventeenth Arbitration Court of Appeal were left unchanged, and the cassation appeal of EnergosbyT Plus OJSC was not satisfied.

If you are an active buyer of Aliexpress, you have probably already encountered the fact that some track numbers begin to be tracked from the status "Email Notification of Dispatch". It sounds like this in English. What does this status mean? How long can it remain unchanged? We will now give answers to these questions.

What does the package status “Electronic Dispatch Notification” mean?

On this moment Sales volumes on Aliexpress are gaining momentum. And many sellers receive tens or hundreds of orders per day. Naturally, with such a workload, it is simply impossible for them to come to the post office and send parcels themselves. But various courier companies come to the rescue and are ready to make life easier for our sellers.
Therefore, upon receipt of the order, the seller reserves a track number online. That is, the status “Electronic dispatch notification” means that the seller has temporarily reserved a postal item number for your purchase.

But the actual shipment of your product has not yet occurred. With status "Electronic Shipping Information Received" your order is with the seller. The parcel will be sent at the moment when the postal service courier comes to the seller and picks up all the items, including yours. And it is not known whether it will be the next day or in 7-10 days, when the seller has accumulated the required volume of orders.

This scheme allows Aliexpress sellers to save time and effort on sending parcels.

How long can the "Email Notification of Dispatch" status remain?

If your parcel tracking status “Electronic dispatch notification” does not change for more than 10-14 days, then be sure to write to the seller. If he does not answer anything, or the answer is unclear, then this is a reason open dispute. There is a possibility that the seller has not yet sent your item.

How will the track number with the status “Electronic dispatch notification” be tracked?

Basically, the status “Electronic dispatch notification” or “Dispatch information received” appears when tracking the track numbers of transport companies. Also, tracking of parcels that are in transit through other countries begins with such statuses. For example, when a courier company communicates information to Finnish Post, one of the first entries that appears in the Finnish Post database is “Itella received an email notification of dispatch.”

But the actual sending of the parcel begins with the status “Shipment Submitted” or “Shipment arrived”. It is these statuses that indicate that your order has arrived at the sorting center and is at the initial stage of its journey to you.

To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the postal item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and new package it's been traveling for more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, don’t worry, the package is not a courier who brings the package from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If 5 days before the end of the protection period the parcel is not delivered to your Postal office, You have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

At the moment, coronavirus is actively spreading in China and throughout the world, for this reason air exchange and delivery are severely limited parcels are coming slower than usual, but as of March 1, 2020, postal traffic has not been (completely) suspended with any country.

Don’t worry if the status of the mail/order does not change for 1-2 weeks and is in the following condition:

• Treatment
• Waiting to be sent
• Sent to destination country
• Export / Export international mail
• Import / Import of international mail

P.S. Do you have anything to add to this section? Write to support@site

You are on the postal tracking site “site” and are required to comply with the rules established by its Administration.

General rules of communication:

All participants of this resource are prohibited from:

Moderators and Administration

1. Moderators ensure compliance with the rules.
2. The moderator may edit or delete any user message if deemed necessary, without giving reasons.
3. The moderator may block or delete the Profile of a user who has violated these Rules without giving reasons.
4. A moderator can block a user's profile for trolling visitors, moderators, or administrators.
5. These actions can also be carried out by the Administration.
6. The Administrator and Moderators have the right to decide a certain problem at its own discretion, if it is not reflected in these rules.

Electronic registered letters (ECL) are a service that will allow anyone to stop receiving paper notifications and start receiving legally significant letters in electronic form. For now, you can receive the following messages electronically:

• Resolutions on violations in the region traffic in Moscow, St. Petersburg, Khanty-Mansi Autonomous Okrug, Belgorod, Volgograd, Vladimir, EAO, Leningrad, Moscow, Kaliningrad, Kemerovo, Kirov, Orenburg, Rostov, Ryazan, Samara, Saratov, Sverdlovsk, Tver, Ulyanovsk, Yaroslavl regions, in Kamchatka, Krasnoyarsk and Perm region, in the Republics of Buryatia, Karelia, Komi, Mordovia and Udmurtia;
• Resolutions on the initiation of enforcement proceedings in Moscow, St. Petersburg, Astrakhan, Bryansk, Vladimir, Volgograd, Vologda, Kirov, Kostroma, Kurgan, Moscow, Orenburg, Penza, Rostov, Sakhalin, Sverdlovsk, Smolensk, Tambov, Tomsk, Ulyanovsk and Chelyabinsk regions, in the Trans-Baikal and Krasnodar Territories, in the Republics of Adygea, Altai, Bashkortostan, Karelia, Mari El, Mordovia, Sakha (Yakutia), North Ossetia, Tatarstan, Tyva, Udmurtia, Khakassia and Chuvashia;
• Subpoenas of magistrates of the city of Moscow;
• Resolutions from the Central MUGADN on administrative offenses for state system"Platon" throughout Russia;
• Notifications from Pension Fund Russian Federation in the Tver region and the Republic of Buryatia;
• Notifications of the Department of City Property of Moscow;
• Resolutions of the Administrative Commissions of Kazan;
• Notifications from the Administration of Yuzhno-Sakhalinsk;
• Notifications from other government agencies in St. Petersburg, Sverdlovsk and Irkutsk regions;
• Notifications from legal entities in Moscow, Novosibirsk and Nizhny Novgorod regions, in the Republics of Mordovia and Udmurtia.

Benefits when connecting to the service:

• delivery guarantee;
• instant receipt;
• possibility of payment at a discount;
• legal significance of the letter, similar to paper;
• SMS notification.

Connecting to the service is absolutely free and is not mandatory - citizens have the right to choose how to receive documents addressed to them. If the addressee is unable to receive letters electronically, such letters printed and delivered as usual in the manner prescribed by law.

Register now, and even if senders from your region have not yet connected, as soon as they appear - you will automatically start receiving emails.

Also, any registered user has the opportunity to send a registered letter to government agencies, organizations and individuals from personal account and through mobile app Russian Posts.