I can't log into Skype, white screen. A white screen appears when launching Skype: several ways to solve the problem

Unfortunately, errors in Skype are common. Moreover, you can encounter problems even at the stage of launching the program. Sometimes a white screen is displayed instead of the login form. At the same time, Skype itself does not glitch, but rebooting does not help.

White screen instead of login form

In Skype, the white screen at startup is not due to the program itself or to computer failures. It is caused by corrupted Internet Explorer configuration data. The fact is that this browser is used to load the authorization form. And if there is some problem with it, then the entrance to account becomes impossible.

In this situation, there are two simple solutions: deleting temporary Internet Explorer files and returning Explorer settings to their initial values. One of these methods will definitely eliminate the white screen at the login stage. But before proceeding with the steps described below, you need to close Skype.

Option 1: Delete Internet Explorer temporary files

First, you should erase all temporary files in Internet Explorer:

Most likely, after this the white screen in Skype will disappear, and an authorization form will appear instead. If this is not the case, this will help full reset Internet Explorer settings.

Option 2: Reset Internet Explorer settings

Again you need to open Internet Explorer properties. But this time in the menu, go to the “Advanced” section. The required item is there. Set the personal data to be cleared and click Reset. Finally, it is recommended to restart your computer.

Then open Skype and wait for it to load. Instead of a white screen, a form will appear where you need to enter your profile information. This completes the solution to the problem.

Almost every Internet user has Skype installed. Many applications have been developed for this program, such as various kinds of answering machines and many other amenities. And, of course, it cannot do without viruses. But that’s not what we’re going to talk about now.

IN lately, we hear from our acquaintances and friends the following words: Skype does not start, I cannot add contacts to Skype, or even worse, after the update Skype white window and there are no fields for entering login and password.

Now let’s try to figure out why this happens and how to get rid of it. This is a common Skype “bug” that has not yet been fixed. What causes problems for users.

Stable and uninterrupted operation. Skype versions start with version 5.6.

The operation of these versions of Skype directly depends on Internet Explorer And Windows Scripting Engine. To log into Skype, you need access to JavaScript and completing tasks ActiveX. Due to the fact that, on some installed systems Windows Internet Explorer settings are not installed properly, these functions are not performed.

This is why all sorts of problems occur when logging into Skype and adding contacts.

I can't log into Skype

This action will help you log into Skype. But this is a temporary solution for authorization in Skype.

1) Exit the program (right-click on Skype at the bottom of the tray and exit). If necessary, end the Skype process if it is active.

2) Go to drive C: folder Program Files, we find Skype folder and go to the folder Phone.

Click on Skype and then right-click: send /desktop (create shortcut). A second shortcut will be created on the desktop. Click on the created shortcut, then right-click properties.

In the window that appears, in the line “ C:\Program Files\Skype\Phone\Skype.exe“, WE ENTER the following command, SEPARATED BY A SPACE /legacylogin and click apply.

Now you can log into Skype by launching it through the created shortcut. Skype will launch in the old window (Skype version), does not require Internet settings Explorer.

How to fix white window when launching Skype

1) In exceptional cases, you can fix the problem using automatic actions using " Fix it" You can download it here: (For Windows 8 Fix does not work). After downloading, run and follow the installation wizard. Unfortunately, this method does not always help.

2) Reset Internet Explorer settings. Launch the browser. Click Tools, then Browser (browser) properties.

How to fix a white screen when launching Skype

The problem can be caused by various factors, including a malfunctioning version of Skype on the computer, virus activity, a conflict with other software on the computer and, oddly enough, the Internet Explorer browser. But first things first.

Method 1: Restore Internet Explorer to Factory Settings

This will probably seem strange to you, but Skype uses resources to operate Internet browser Explorer. If this browser does not function correctly on the computer, the user sees a white screen instead of the program.

Method 2: Run Internet Explorer Health Check

If the first method did not bring any results, the function of checking the system for damaged files can help you. system files. If problems with Internet Explorer are found, the system will fix them.

Scanning the system can take quite a long time, so be prepared to keep your computer running for several hours. When the file scan is completed and Windows has fixed all the problems found, all you have to do is restart your computer and check that Skype is working.

Method 3: Reinstall Skype

You shouldn’t rule out the possibility that Skype is not working correctly. In this case, reinstalling it may help you.

1. First of all, you will need to remove Skype from your computer. Please note that in this case it is recommended to completely remove the program from the computer, and this option can be provided by the program, which will first perform the usual removal of the program, and then additionally scan the system for the presence of remaining files and keys in the registry, which may subsequently lead to a problem with Skype work will never be resolved.
2. When the removal is complete, be sure to restart your computer. This is necessary for the system to finally accept the changes made.
3. Download latest version Skype using the link at the end of the article and install it on your computer.

After these steps, try running the program and checking its functionality.

Method 4: System Restore

Windows OS provides special function, which allows you to return the computer to the moment when it worked correctly. If Skype worked some time ago, then this step can help you solve the problem.

Please note that system recovery may take quite a long time. If the selected restore point was created a long time ago, then the procedure may take several hours.

Method 5: Create a new Skype login shortcut

If you launch Skype from a desktop shortcut, you can try creating a new shortcut.

1. First, close Skype. To do this, right-click on the program icon in the tray and in the displayed context menu select item "Sign out of Skype".

   

2. Right-click on any free area of ​​the desktop and go to “Create” – “Shortcut”.

   

3. A window will appear on the screen in which you will need to specify the location of the executive file of the program to be launched. Click on the button "Review".

   

4. An explorer will open in which you will need to find the program's executive file, which is usually located at:

   C:\Program Files\Skype\Phone

   Select the program executable file with a mouse click and click on the button "OK".

   

5. Click the button "Further".

One of the problems that Skype users may encounter is a white screen upon startup. The worst part is that the user cannot even try to log into their account. Let's find out what causes this phenomenon and what ways to correct this problem exist.

Lost connection when starting the program

One of the reasons why a white screen might appear when launching Skype is that the Internet connection is interrupted while Skype is loading. But there can be a lot of reasons for the break itself: from problems on the provider’s side to modem problems, or short circuits in local networks.

Accordingly, the solution is either to find out the reasons from the provider, or to repair the breakdown on site.

IE faults

As you know, Skype uses the Internet Explorer browser as its engine. Namely, problems with this browser can cause a white window to appear when entering the program. In order to fix this, first of all you need to try resetting IE settings.

Close Skype and launch IE. Go to the settings section by clicking on the gear located in the upper right corner of the browser. In the list that appears, select “Internet Options”.

In the window that opens, go to the “Advanced” tab. Click on the “Reset” button.

Then, another window opens, in which you should check the box next to “Delete personal settings”. We do this and click on the “Reset” button.

After this, you can launch Skype and check its functionality.

If these steps do not help, close Skype and IE. By pressing the Win+R key combination on the keyboard, we call up the “Run” window.

We sequentially enter the following commands into this window:

• regsvr32 Ole32.dll
• regsvr32Inseng.dll
• regsvr32 Oleaut32.dll
• regsvr32 Mssip32.dll
• regsvr32 Urlmon.dll.

After entering each individual command from the list presented, click on the “OK” button.

The fact is that the white screen problem occurs when one of these IE files, for some reason, is not registered in the system Windows registry. This is how registration is carried out.

But, in this case, you can do it differently - reinstall Internet Explorer.

If none of the above manipulations with the browser produce results, and the screen in Skype is still white, then you can temporarily disable the connection between Skype and Internet Explorer. However, it will not be available on Skype home page, and some other minor functions, but, on the other hand, you can easily log into your account, make calls, and conduct correspondence, getting rid of the white screen.

In order to disconnect Skype from IE, remove the Skype shortcut on the desktop. Next, using Explorer, go to the address C:\Program Files\Skype\Phone, right-click on the Skype.exe file, and select “Create shortcut”.

After creating the shortcut, return to the Desktop, right-click on the shortcut, and select “Properties”.

In the “Shortcut” tab of the window that opens, look for the “Object” field. We add the value “/legacylogin” without quotes to the expression that is already in the field. Click on the “OK” button.

Now, when you click on this shortcut, a version of Skype that is not associated with the Internet Explorer browser will be launched.

Reinstalling Skype with factory reset

A universal way to fix problems in Skype program is to reinstall the application and reset the settings. Of course, this does not guarantee 100% elimination of the problem, but, nevertheless, it is a way out for solving the problem with many types of malfunctions, including when a white screen occurs when launching Skype.

First of all, we completely stop Skype by “killing” the process using the Windows Task Manager.

Open the “Run” window. We do this by pressing the Win+R key combination on the keyboard. In the window that opens, enter the command “%APPDATA%\” and click on the button labeled “OK”.

We are looking for the Skype folder. If it is not critical for the user to save chat correspondence and some other data, then we simply delete this folder. Otherwise, rename it as you wish.

We remove Skype in the usual way, through the Windows Uninstall and Change Programs service.

After this, we carry out the procedure standard installation Skype.

Let's launch the program. If the launch was successful and there is no white screen, then close the application again and move the main.db file from the renamed folder to the newly formed Skype directory. Therefore, we will return the correspondence. Otherwise, just delete new folder Skype, and return the old folder to its previous name. We continue to look for the reason for the white screen elsewhere.

As you can see, the reasons for the white screen on Skype can be completely different. But, if this is not a banal disconnection during a connection, then with a high probability we can assume that the root cause of the problem should be sought in the functionality of the Internet Explorer browser.