Effective asset and service management powered by IBM Maximo products. MAXIMO: show everything that is hidden Ibm maximo rzd put on your computer
Jython Rocks Maximo remote method invocation example - setup PyDev in Eclipse Environment- read XLS into Maximo Carsten Frentz - Bernt Senior Client Technical Professional IBM Software Group Cloud & Smarter Infrastructure What is this deck? Evolution of keystone charts: Optimizing the World's infrastructure For what audiences and when? Tivoli Executives at events: e.g. Connect Events Tivoli Executives & any Seller on sales calls Overview Leverages key messages from Pulse: Scott, Danny, Deepak, Robert Provides a simple, unified story line Introduces the overarching client business opportunity & challenge Introduces IBM's differentiated capabilities: Cloud, Mobile, SPI, SI VISIBILITY CONTROL AUTOMATION
The Definitive Guide to Jython, written by the official Jython team leads, covers Jython 2.5 (or 2.5.x), from the basics to more advanced features. The Definitive Guide to Jython is organized for beginners as well as advanced users. The book provides a general overview of the Jython language itself, but it also includes intermediate and advanced topics. This book is also presented in open source and licensed through Creative Commons 3.0 You can read the book at or check out the source at the book project on bitbucket at
Jython Install Instructions http://jython.org/
Jython Language Intro based on Barry's devworks articles http://jython.org/
PyDev is a third-party plug-in for Eclipse. It is an Integrated Development Environment (IDE) used for programming in Python, Jython and IronPython development. It comes with many goodies such as: Code completion with auto import Syntax highlighting Code analysis Refactoring Mark occurrences Debugger Remote debugger Tokens browser Interactive console Unittest integration and many others PyDev home: Requirements Java 6 or higher (java 7 recommended) At least one of: Python (2.1 or newer) Jython (2.1 or newer) IronPython (2.6 or newer) and Eclipse (3.2 to 3.8 / 4.2) 
recommended instruction Install Jython and Java before installing Eclipse Install Eclipse Standard SDK / Kepler Release v4.3 Use 32 Bit Operating System for your machine (even if your Operating System is 64 Bits) This file is about 180 Mb so it might take a while to download fully. Move this file to a more permanent location, so that you can install Eclipse. Jython and Java should be installed before installing Eclipse. Unzip 
recommended instruction After Restart, click Window and then click Preferences. Click Window, hover over Open Perspective. Select PyDev (blue label on the Eclipse window will change to PyDev - Eclipse SDK). add libraries ... businessobjects.jar [MAXIMO business logic] [extract from maximo.ear] icu4j.jar [provides globalization technology into Java] [extract from maximo.ear] jxl.jar [xls read / write… download from]
if __name__ == "__main__": import psdi.util.MXException as MXException try: session.connect () except MXException, conex: print "conex.getErrorGroup ():", conex.getErrorGroup () print "conex.getErrorKey ():", conex.getErrorKey () print "conex.getDetail ():", conex.getDetail () print "conex.getDisplayMessage ():", conex.getDisplayMessage () woset = session.getMboSet ("WORKORDER") wo = woset.addAtEnd () # wo.setValue (“WONUM", "& AUTOKEY &") wo.setValue (“DESCRIPTION", "test description") woset.save () except MXException, mboex: print "mboex.getErrorGroup ():", mboex.getErrorGroup () print "mboex.getErrorKey ():", mboex.getErrorKey () print "mboex.getMessage (mboset):", mboex.getMessage (woset) session.disconnect () 
if __name__ == "__main__": from java.io import File from jxl import * import psdi.util.MXSession as MXSession import psdi.mbo.MboSetRemote as MboSetRemote session = MXSession.getSession () session.setHost (": 13400 / MXServer") session.setUserName ("maxadmin") session.setPassword ("maxadmin") session.connect () maxdomain = session.getMboSet ("MAXDOMAIN") maxdomain.setWhere ("DOMAINID =" CREWID "") maxdomain.reset () alndomainset = maxdomain.getMbo (0) .getMboSet ("ALNDOMAINVALUE") workbook = Workbook.getWorkbook (File ("C: \\ temp \\ import.xls")) sheet = workbook.getSheet (0) for row in range (1, sheet.getRows ()): alndomain = alndomainset.addAtEnd () alndomain.setValue ("VALUE", sheet.getCell (0, row) .getContents ()) alndomain.setValue ("DESCRIPTION", sheet.getCell (1, row) .getContents ()) alndomainset.save () session.disconnect () Import der Klassen - Java Basis Klasse - JXL Java API read / write XLS - MAXIMO businessobjects Referenz auf MAXIMO Session und Aufbau einer Verbindung Public interface für den Zugriff auf MAXIMO BusinessObjectsÖffnen des XLS Files Lese für alle XLS Zeilen die Spaltenfelder 1 + 2 und lege einen neuen Datensatz in ALNDomain an Speichern und Abmelden 
interesting https: // www. ibm. com / developerworks / community / wikis / home
interesting lang = en #! / wiki / IBM% 20Maximo% 20Asset% 20Management / page / Configuring% 20and% 20customizing Configuring and Customizing For information about configuring and customizing Maximo Asset Management, select from the following links. Configuring the user interface Adding a new field using Application Designer: View a beginner tutorial on how to add a new field to an application dialog using Application Designer. Customizing Headers with corporate colors and logo: Learn how to customize the Maximo Asset Management header with your corporate colors and logo. Hiding sections of the user interface: Learn how to improve usability by hiding sections of the user interface that are not needed by your users. For example, you might want the approvers of your work orders to see only the main Work Order tab of the Work Order Tracking application and not be distracted by any of the other tabs. Making long description a text field: Maximo Asset Management 7.5 added the ability to use a Rich Text Editor for the long descriptions. Learn how to configure the product to use the text area for long descriptions again. Stylize a label or text control to draw attention to a field or value: Learn how to draw attention to a particular field by stylizing its label or internal text. Application configuration best practices: Learn how to use the Application Designer to customize your user interface. Adding information to the user interface: Learn how to add additional information, such as fields or sections into an application to improve the efficiency of your users. UI Best Practices for Products Built on Tivoli "s process automation engine: This document describes the screen layout features, UI style and details, and accessibility features that result in an optimally usable product UI. Follow the best practices that are provided in this document to ensure that the UI remains consistent, accessible, and easy to navigate and use. UI framework event handling: Learn how the user interface framework handles events when users press buttons or interact with widgets. Rich Text Formatting in Maximo and SmartCloud Control Desk 7.5: Learn how to add rich text to long descriptions and other parts of the user interface. Customizing help Help Customization Toolkit: Use the Help Customization Toolkit to install and develop a custom plug-in for Maximo Asset Management 7.5 and add this plug-in to your product information center. Separating Maximo Help files from WebSphere Application Server admin files: Learn how to deploy the MxEclipse application to create a standalone Eclipse information center that allows you to separate the Maximo files from the WebSphere admin files. Cloning application help in Maximo 7.1: Learn how to clone help for cloned applications in Maximo Asset Management Version 7.1. Customizing with automation scripts Customizing Maximo with Scripts: For Maximo Asset Management version 7.5, learn how to use scripting to customize many components without writing java code or rebuilding the EAR file. Maximo Scripting: Script compilation and caching: Learn how Maximo executes automation scripts saved in the database. Maximo Scripting: Date Dizziness - Part 1: Learn how to use scripts to calculate elapsed time based on date and time measurements in Maximo business objects and how to present that information in the user interface. Maximo Scripting: Date Dizziness - Part 2: Learn a Java-based approach to calculating dates through a scenario in which an escalation executes a scripted action. Maximo Scripting: Date Dizziness - Part 3: Learn how to implement a JavaScript-based script to calculate dates. Multiple language environments Attribute and domain functions: This article provides an overview of attribute and domain functions for multiple language environments, including the Maxattribute.Localizable, Maxattribute.Mlinuse and Maxattribute.Mlsupported attributes and ALN- / SYNONYMDOMAIN. Configuring a Start Center for multiple language environments: This article describes how to configure start centers for multiple language environments and provides an example that describes how to configure for Dutch and English. Hints and tips for multiple language environments: This article provides useful hints and tips for users who have multiple language environments. Customization Detection Tool: Learn how to use a tool that can locate customizations for objects, attributes, and service classes that have been extended and / or added to. Configuring Colors in Assignment Manager: Learn how to assign colors based on priorities in the Work List of the Assignment Manager application. Deploying clustered configurations: Learn how to deploy a clustered configuration for Maximo Asset Management. Introducing Interaction Setup: Learn how to update an object or workflow assignment by sending an with a number prompt. This enhancement provided with Maximo Asset Management is device independent and updates can be made by laptop, smartphone, tablet and other devices on a wide range of existing networks and carriers. Maximo business object development: View best practices for developing Maximo business objects (MBOs). Skip fields during duplication: Learn how to skip user-defined fields during duplication of a record. Related pages Configuring the Maximo Enterprise Adapter for SAP Applications without SAP NetWeaver Process Integration: Learn how to configure an alternative middleware component to support integration between Maximo Asset Management and SAP ERP, version 6.0.
IBM has integrated into its Tivoli software family its acquired Maximo software from MRO Software, designed to support an enterprise's entire asset portfolio throughout its lifecycle.
One of the development trends of modern corporate information systems is that the process of exploitation is becoming more and more important in their overall life cycle. This is quite understandable: design and development is, although difficult, but still one-time, time-limited work, and maintenance can take a very, very long time. Various studies have long shown that it is the operation that accounts for the most significant part of the costs of companies, which make up the cost of IT ownership. And again, in the complex of problems of practical application of service-oriented architecture (SOA) today, the issues of managing existing SOA systems come out on top.
Keeping in mind the demands of the times, IBM (www.ibm.com) acquired the public company MRO Software in the fall of 2006, a renowned provider of consulting services and service and asset management software. Its clients include many of the largest enterprises in the world that use MRO solutions to efficiently manage the procurement, storage and decommissioning of assets (manufacturing equipment, plants, vehicles, IT software and hardware) in various industries such as manufacturing, utilities, electricity, pharmaceuticals and communications.
MRO Software is one of the veterans of the computer industry. It was founded in 1968 (initially called PSDI) and has since been headquartered in Bedford, Massachusetts, USA. Its key product is Maximo, software system to manage strategic assets and services, which can be used in conjunction with various ERP systems. Maximo works with a variety of databases, including Oracle, Microsoft SQL Server, and IBM DB2. The latest version of Maximo 6 (also known as MXES) is implemented on the J2EE platform as an SOA solution (the first Web-based version of this software appeared in previous version, Maximo 5).
During 2007, IBM was finalizing the integration of the acquired software into its software family. A program called IBM Maximo is now developing as part of the IBM Tivoli software development business. In this article we will get acquainted with the key features of this software system *.
Key features of the Maximo suite
The Maximo system is aimed at supporting the entire complex of enterprise assets throughout the life cycle of its operation and links asset management with the overall business strategy, solving the following main tasks:
- increase in capital productivity;
- reducing the cost of acquiring and using assets;
- making more informed decisions about assets;
- increasing the level of services provided;
- ensuring compliance with regulatory requirements;
- increasing the productivity of personnel;
- improving business agility;
- lower total cost of ownership of assets.
The software is implemented as a Maximo Enterprise Suite, consisting of six key subsystems that allow you to successfully manage existing assets (including production facilities, buildings and structures, vehicles), works, purchases, services, warehouses and contracts in order to achieve key business goals companies (Fig. 1).
Asset Management
Asset management tools provide the ability to organize a clear process for the use and management of assets throughout their entire life cycle.
Storing asset data, including location, service history and costs over time, can make asset utilization more efficient and lasting. By supporting hierarchies of locations and equipment, you can estimate the total costs across systems, subsystems, and locations. At the same time, the customer can estimate the total costs of assets with their simultaneous breakdown by individual components. Condition monitoring enables proactive maintenance practices and reduces equipment downtime.
Job management
Maximo work management tools support all planned and unplanned maintenance and repair work, from the initial work request and work order preparation to completion and actual totals. Work scheduling tools allow you to assign work orders to available personnel, calculate and approve costs, set priorities and initiate remedial actions for all assets in the enterprise.
Comprehensive control of all tasks related to work management provides the opportunity for a detailed analysis of resources, materials, equipment availability and related costs, which, in turn, allows you to reduce the cost of work and materials. With the help of a graphical work planner, you can optimize the planning of repairs and the use of personnel. At the same time, it is guaranteed that personnel with the required qualifications will be employed to carry out the relevant work. The system provides support for planned preventive maintenance (PM), PM schedules can be used to reduce downtime and the volume of rework.
Service management
The service management functionality provided by Maximo Enterprise Suite allows you to create new service requests while simultaneously monitoring and augmenting previously placed requests. Additional features service management is implemented using service level agreement (SLA) management tools that allow you to synchronize the main goals and priorities of service organizations and departments with the main business goals of the company.
Service request tools enable users to quickly report problems through an intuitive Web interface. Company employees can independently monitor the status of the resolution process for the problems they reported. An efficient service delivery environment requires minimal user training.
With Maximo Enterprise Suite SLA management tools, service organizations and departments can define service delivery, negotiate service levels with their internal recipients, and use escalation procedures to link different service levels and provide a measure of service quality.
Service catalogs enable service providers to establish and maintain service delivery to customers, ensuring that the service provided meets business support requirements. The conclusion of SLA agreements reduces the cost of coordination procedures between service organizations and company departments, and allows you to bring the values characterizing the service levels to those that correspond to the needs of the business. Compliance monitoring provides proactive performance monitoring to ensure that service delivery is complete and that it is actually compliant. Managing request escalations ensures that resources are properly allocated to meet service level agreements.
An important role in service management is played by the Maximo Service Center, an easy-to-use enterprise service management tool for companies interested in using a full service service in conjunction with the Maximo Enterprise Suite system. This product has all the necessary service functions such as:
- establishing a single point of contact between providers and consumers of services;
- receiving and registering requests;
- defining service support priorities;
- resolving problems and preventing future incidents;
- monitoring and escalating incidents and problems in accordance with service levels;
- management of change processes;
- design and implementation of change propagation procedures;
- communicating with users and changing their rights.
Self-service functions are implemented through a user-friendly user interface that provides access to critical information about the causes and remedies for common incidents. Employees of the company can apply templates of requests, which reduces the time for preparing a request for work based on a request from a system user. Problem and incident management can prioritize user-reported problems and establish root causes to improve service levels and staff productivity. The service center also provides a convenient opportunity to search for solutions on the topics of user requests and create an internal knowledge base. Solutions can also serve as training material for plant personnel.
Material and technical resource management
Inventory management (MTR) tools allow you to track the resources associated with production assets and their use. The system stores information about all the needs for materials and equipment, which makes it possible to monitor changes in their status in real time.
Needs assessment and management, supporting procedures for issuing and receiving inventory from warehouses, moving them between locations - all this ensures effective management of the flow of spare parts and components, as well as reducing costs by preventing the formation of surplus in warehouses or illiquid assets.
Optimizing inventory and scheduling tool usage helps you maintain inventory levels that meet production needs. To do this, the system supports reordering points, determining the volume of an economical order, conducting ABC analysis (Activity Based Costing) and monitoring the lead time of deliveries. These tools ensure that the right parts are in the right place at the right time, reduce the number of warehouses, reduce inventory, reduce shipping costs, and enable savings through consolidated procurement.
Procurement management
The procurement support functionality supports all phases of enterprise procurement activities, including dropshipping and replenishment requirements, and provides customers with comprehensive access to requisitions, quotations, vendor information, purchase orders, and contract data. Maximo adapters enable you to integrate your procurement support system with third-party financial products such as Oracle Financials or SAP. In addition, using the Maximo e-commerce adapter, you can interact with online trading systems and electronic exchanges.
Working with trusted suppliers and analyzing supply efficiency minimizes costs by reducing costly unscheduled purchases: orders are placed with the most suitable suppliers with a guarantee of the quality of the purchased materials. Automatic ordering of materials for scheduled repairs ensures that the right parts are delivered right on time. Initiation of purchases based on the values of interval or absolute characteristics or upon the occurrence of certain events reduces the influence of the human factor, which means that it increases labor productivity, streamlines the procurement process, and avoids data entry errors. Supporting consolidated procurement across multiple locations and organizations allows you to achieve savings and improve efficiency through grouping of orders and lower wholesale prices.
Contract management
Contract management tools provide clear functionality for complex management of contractual relationships with suppliers of materials and services. Supported templates of contracts, including purchase, leasing / rent, warranty, tariff and framework contracts. In addition, clients have the ability to manage any of their own contract types.
Linking service level agreements (SLAs) with contracts to monitor supplier performance allows you to weed out unscrupulous suppliers and eliminate the purchase of substandard materials. The results of monitoring compliance with SLA can be used when revising the terms of cooperation with suppliers. Once created, a library of terms and definitions can be used to prepare an unlimited number of contracts; this ensures the integrity and standardization of policies throughout the organization. Automatic distribution of notifications and warnings, which is initiated when key contract dates, for example, expiration dates, renewals, etc., occur, allows you to control the terms of contracts in order to avoid penalties, and gives confidence in receiving best prices for all contracts. In general, support for payment planning significantly reduces the administrative costs of these operations.
Additional components
In addition to the basic subsystems, Maximo also includes a number of optional components.
Maximo Service Planner allows service organizations and departments to define the services they provide, create service level agreements with their internal recipients, and apply escalation procedures to maintain the proper level of service. It also provides a means of assessing adherence to service levels.
Maximo Calibration provides controls for the calibration of test and measurement equipment. This application is intended to document, verify and monitor the condition of all types of calibrated assets in accordance with the requirements of the standards that are used for such checks. Support for forward and backward monitoring improves compliance for regulated industries. The electronic signature and electronic audit mechanism used for comprehensive and secure auditing ensures compliance with regulatory regulatory requirements... Mobile calibration prevents delays and errors in data entry.
Maximo Navigator is a graphical Web-based parts and equipment library that enhances the ability for repair shops to find and identify the parts they need. This software provides direct access to illustrations, diagrams, drawings and related documentation. Online access to repair documentation from the library reduces equipment downtime caused by searching for parts and documentation. Due to the visual display of the assembly hierarchy of the necessary parts, the time required for guaranteed identification of everything that is required for repairs is reduced. Prompt identification of necessary spare parts, work plans, work orders and purchases provides generally quick and correct repairs, which increases equipment availability, availability and service life.
Maximo Project Manager, a project management application, empowers planners to process the data they need by giving users the tools to plan, view, and report while simultaneously making the changes they want to Maximo data in real time.
This solution implements the bi-directional integration of Microsoft Project: information can be changed in both applications, while ensuring the integrity of the data. Relationships defined in Maximo are supported in Microsoft Project. The ability to create new Maximo work orders in Microsoft Project streamlines the planning process and improves productivity.
Working with mobile devices
Maximo Mobile Suite provides access to Maximo from a variety of OS laptops Microsoft Windows CE / Pocket PC. This package consists of four applications:
- Mobile Work Manager - mobile work management;
- Mobile Inventory Manager - mobile inventory control;
- Mobile Auditor - mobile equipment accounting;
- Mobile Calibration - mobile calibration.
- inventory of IT equipment - PCs, servers and network devices;
- determining their physical location;
- inventory of installed software and determination of specific locations for its installation;
- assessment of the load of IT equipment;
- determination of all configuration changes made on the PC at any time;
- calculation of update costs for modeling or analysis;
- data exchange with other applications.
- creation and implementation of technological standards;
- monitoring of all IT assets, their locations and changes made;
- accounting and management of all contracts related to licenses, leases, warranties, support;
- guided procurement and issuance of IT assets;
- reconciliation of the actual availability of assets and documentary data on their availability (purchase or receipt under contracts);
- compliance with licensing requirements.
One of the key aspects of the enterprise IT asset management process is the ability to build and manage a complete, accurate inventory base. In the general case, the necessary information about IT resources is collected and stored in several control systems, which most often operate with different components of this information.
Maximo Fusion allows you to quickly integrate Maximo ITAM with a variety of IT asset management tools, consolidating this information into a single repository that Maximo uses (Figure 2). It uses a drag-and-drop interface to move inventory data from any IT asset management tool to Maximo ITAM without any coding.
Maximo Service Desk software is powered by the Maximo Service Center, a service level management tool. It enables customers to maintain and monitor service level agreements, ensuring that IT asset goals and priorities are more closely aligned with the main lines of business. SLA management tools enable an organization's IT departments to define the service delivery, set service levels for internal customers, create escalation procedures to maintain service levels, and provide the necessary means to measure service quality.
Maximo Service Desk also includes a work management application that supports both planned and urgent work and allows you to organize a complete work management process in the IT department. Costs and priorities are calculated based on service levels. The manager can associate work tasks with available resources and resource requirements, request and receive cost approvals, prioritize and plan projects across the enterprise. Progress monitoring tools allow you to analyze in detail the resources used and the costs incurred, helping to reduce the cost of your own or outsourced personnel. Comfortable graphical view work assignment apps streamline the scheduling and utilization process by ensuring that the right people with the right skills are assigned to the right work.
Standardizing procedures gives IT the ability to streamline typical processes and ensure quality of work. Analytics and Key Performance Indicators (KPIs) provide the insights you need to make informed decisions about investing in resources and preparing them to meet service level requirements. Operating agreements facilitate communication within an organization and ensure that SLAs are properly supported by internal or external service providers.
Integration options
In today's dynamic world, enterprises need systems that can adapt to changing business requirements and be used to interact with partners, suppliers and customers. Interoperability requires integration not only internally - with multiple enterprise systems, but also externally - with the corresponding systems of partners, suppliers and customers. Excessive consolidation of systems can limit their ability to adapt to change compared to less monolithic systems.
Maximo integration solutions enable enterprises to improve the business processes associated with their assets and services. The system includes specially configured adapters for integration with Oracle E-Business Suite, mySAP and Microsoft SMS. These adapters have the necessary mechanisms to integrate and ensure data consistency in the systems being integrated, supporting the integration processes on both sides. With these solutions, customers can easily streamline enterprise integration processes, preserving their investment even as their systems are upgraded.
Based on materials from IBM Corporation.
In the regional divisions of the construction company and putting the system into production.
Cause and effect
The dynamic growth of the business has made the factors hampering the effective management of fixed assets more visible. In particular, the Central Office lacked operational reliable data on the technical condition, maintenance costs, fuel consumption, actual use and location of fixed assets. The need for construction machines and mechanisms was identified immediately before the start of work. The absence of a unified automated control system for maintenance, repairs and operation led to long periods of approval of applications for operations with fixed assets, which, in turn, was the reason for a decrease in the efficiency of the use of equipment. In addition, an automated system was needed in order to increase the level of justification for investments in construction machines and mechanisms, to analyze the feasibility of leasing equipment.
In September 2011, the company formulated the goals and objectives of automating all business processes of the maintenance and energy management. According to them, the automated control system should provide the Central Office of JSC "RZDstroy" with a tool to control and motivate personnel to more intensively use their own fleet of construction machines and mechanisms, to perform more work on their own. It was required to ensure the feasibility of investments in the purchase of equipment, in its lease and performance of works on MRO (maintenance and repair). It was also necessary to introduce a system of item-by-item accounting of costs for maintenance, operation, maintenance and repair in order to more effectively manage the cost of ownership of fixed assets.
Choice
The choice of IBS as a partner in the development and implementation of the system was made due to the unique expertise possessed by the IBS team. IBS specialists have an extensive portfolio of projects in the field of automation of fixed assets management processes and were able to offer the customer a full range of services, including certification of fixed assets, regulation of key operations and processes.
The IBM Maximo solution with the Transportation functional module, which IBS specialists implemented for the first time in Russia, was chosen as a platform for creating an automated control system for maintenance and energy management.
To implement the project, an automation strategy and a work program have been developed. The contractor's team carried out regulation of the management of maintenance, repair and operation of fixed assets: construction machines and mechanisms, production equipment, power equipment, transport, small-scale mechanization, real estate in the form of land plots, buildings and structures.
Project
After the successful implementation of the automated control system for maintenance and power engineering in the pilot trust, in April 2012, the system began to be replicated to all divisions of JSC Russian Railways. As a result, the automated system covered the Central Office of JSC RZDstroy in Moscow, 19 construction and assembly trusts, as well as 70 construction and assembly trains (which are structural units trusts) operating throughout the country.
The implementation of the automated control system for maintenance and energy management made it possible to conduct a deep analysis of the structure and condition of fixed assets, which made it possible to form a more substantiated investment program. Control and transparency of maintenance and repair costs ensured both a decrease in unreasonable costs and an increase in the operational readiness of fixed assets. The result of the implementation is an increase in the efficiency of the distribution of equipment between construction sites, structural divisions, trusts, an increase in the intensity of the use of equipment, and, consequently, an increase in the volume of construction and installation work performed.
Sergey Merkulov, first deputy general director of IBS, noted: “The basis for the implementation of this project was the experience of our team in automating the management of fixed assets in a number of the largest companies in Russia. We are glad that we were able to apply expertise in such a large-scale project and introduce an automated system that helps to increase the efficiency of construction on railways, which is being conducted by JSC RZDstroy throughout the country. "
Malykhina Lyubov Vasilyevna, Deputy General Director for Production of JSC RZDstroy, stressed: “As a result of the implementation of the automated control system for TOROiE, the main goal has been achieved - to improve the efficiency of management of fixed assets in all trusts of the Company, from Kaliningrad to Kamchatka. JSC "RZDstroy" received an effective tool for controlling used and rented equipment, managing movable and immovable property, increased the level of justification of investments. We would like to thank our partner, IBS Group, for the successful implementation of the project. "
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For the head of the service department, for the PoE, the GT, service personnel: Control and coordination of work High-quality planning Efficiency of actions in case of ... problems arise Simplification of processes ... interaction Benefits for the business
Flexible definition of… .service level agreements Escalation for all types of…. Commitments, forwarding alerts Graphical presentation in…. Real time of key…. Performance indicators and… .efficiency Message templates provide…. Structured data transfer Services with support of SLA
A new player - Legal SoftWave - is getting active on the St. Petersburg software licensing market. The company positions itself as a niche player, mainly specialized in providing licensing services to software developers. It is interesting that, despite the fact that at present there are more than a hundred companies operating in the licensing market in St. Petersburg, there are not so many players serving the segment of software developers.
Legal SoftWave was founded in early 2008 in St. Petersburg. The company specializes in software licensing for enterprises in the North-West region. In addition, at the beginning of 2009, preparations began for the opening of an office in Perm. Currently, Legal SoftWave employs about 10 professionals. Since 2008, the company has been an official partner of the world's largest IT vendors: Microsoft, Adobe, Corel, Kaspersky Lab, Eset, Symantec.
Initially, Legal SoftWave positioned itself as a niche player specializing in providing licensing services to development companies. Nikolay Platonov, the company's development director, spoke about the reasons that prompted Legal SoftWave to focus on this segment: “We entered the market with a clear idea of how our business should develop. Since the licensing market is highly competitive, we thought it would be wrong to dissipate efforts and decided to focus on one niche. Since the backbone of the company previously worked in the development sector and is well aware of the specifics of this work, it was decided to focus on the segment of software developers ”.
With this motive, in May 2008, Legal SoftWave turned to Microsoft Corporation, which today is a key partner of the company. “Our idea - to provide licensing services to software developers - interested Microsoft, since there are not so many partners in the Northwest market who are capable of competently advising developers,” says Nikolai Platonov.
According to experts, the development segment in St. Petersburg is very large both in terms of the number of companies and in terms of potential profit. Currently, about 300 companies specializing in software development work in St. Petersburg. Among them, about 17 companies belong to the large business segment with a staff of 100 to 300 people. About 200 companies have between 30 and 100 employees. And another 150 companies are at the start-up level - young small developers. At the same time, it is interesting that more than 800 software vendors work in the Northwestern Federal District in general, among which only a few specialize in providing licensing services to development companies.
As for the audience of Legal SoftWave at the present time, about 50% of the total number of its customers are development companies. The remaining 50% are enterprises operating in other segments. In total, the company has about 70 regular customers. Among them: developers of billing systems for power industry, casual games, web applications, etc. In the future, Legal SoftWave intends to create several divisions, each of which will provide licensing services to a specific segment of the business.
Legal SoftWave emphasizes that the company deliberately abandoned the practice of software implementation, focusing on licensing services. Thus, at present, the core competencies of Legal SoftWave are licensing, evaluation and selection of software, as well as license management. The latter competency is a new service for the market in organizing and classifying existing licenses in the enterprise. Legal SoftWave noted that such a system allows to put things in order in the licenses already acquired by the company, which in the long term allows saving up to 30% within five years.
Legal SoftWave, according to its management, is "a pro-Western, customer-centric company with a focus on long-term customer relationships." Nikolay Platonov noted that the three key tenets of Legal SoftWave are competencies, guarantees and support. “In principle, all Western models are based on these postulates. The main thing for us is to create friendly relations with each client. We are focused on long-term cooperation. One of the options included in our services is informing the client about changes in licensing rules - a very dynamic area where the rules change once a month. We also place great emphasis on the competence and training of our employees, ”says Nikolai Platonov.
Interestingly, according to the results of the Microsoft Customer Satisfaction Index survey, which was conducted among corporate users, the level of customer loyalty of Legal SoftWave for all positions was fixed at 80%, which is a very high indicator. As for the promotion of Legal SoftWave's services, the company focuses on conducting seminars and master classes on partner products, as well as targeted mailing.
As already noted, the key vendor of Legal SoftWave is Microsoft Corporation. As Nikolai Platonov emphasizes, Microsoft is not only a partner, but also an assistant for the company. “In the process of working with Microsoft, we realized that this is a truly unique and ingenious machine designed to help partners - the marketing resource that Microsoft gives partners is enormous. However, not everyone in Russia makes full use of these opportunities, ”says Nikolai Platonov.
Among the most popular products are traditional Microsoft software, including operating Windows systems and Vista, Microsoft Office, and servers Exchange Server and Windows Server. In addition, portal solutions are gaining momentum at the moment - for example, in technologically advanced companies, SharePoint is in demand. Among the promising new Microsoft products- the Visual Studio Team System program, which allows you to organize joint work on a product development project, as well as an Expression Studio solution created for development in the web environment. “The last two solutions are not yet very popular in Russia due to the fact that people simply do not know about them,” said Nikolai Platonov.
Among the popular solutions of the Adobe corporation, Legal SoftWave notes the well-known Photoshop, as well as a wide range of products for printing. Note that at Adobe most of the products are combined into sets, each of which is "sharpened" for a specific specialization. For example, the Adobe Creative Suite was created for the designer of publishing systems for printing, web and mobile devices; Adobe acrobat Professional is a system for automated control Adobe documents PDF; kit Adobe flash Professional is an authoring rich interactive content development environment for digital, web and mobile platforms. As noted by Nikolai Platonov, the company is also planning a series of events for Adobe products, many of which are not very familiar to Russian users.
Legal SoftWave does not deny that the company has entered a highly competitive market. Recall that, according to Microsoft estimates, about 870 companies are selling licensed software in the North-West region. At the same time, in the segment of corporate licensing, the largest players, which account for more than 75% of the market, are Polycom Pro, SoftLine, Astrosoft, Columbus IT. Then there are large system integrators, for whom the supply of licenses is a side, but a very large segment of activity. And in the last echelon there are small companies that also do not make a big emphasis on selling software. At the same time, there are practically no companies that work only in the field of licensing in the Northwestern Federal District. As for Legal SoftWave, the player is currently in the third echelon in terms of turnover, but by the end of 2009 he intends to enter the second.
“Competition in the software licensing market in St. Petersburg is quite serious, but often we are talking about price competition - some companies, why hide, simply dump. We are trying to focus on providing better quality services, which has a more beneficial effect on the development of the market in the long term, ”says Nikolai Platonov. - As for the financial crisis, in the midst of which Legal SoftWave entered the market, it plays into our hands. The reason is that the crisis is a constraint on the company's growth - if we grew too fast, we could not manage the company well. In today's environment, we are growing a little slower, but at the same time building a stronger system. "
